Terms and Conditions

Terms and Conditions

§1 Scope and Provider

These terms and conditions apply to the use of the Famulor platform operated by BEK Service GmbH, Westendstr. 2A, D-87439 Kempten (Allgäu) (hereinafter "Provider").

§2 Services

The Provider offers a B2B platform for AI-powered voice automation and workflow management. The specific scope of services depends on the selected plan.

§3 Registration and Account

  1. Registration requires a valid business email address and company information.
  2. You are responsible for maintaining the confidentiality of your account credentials.
  3. You must notify us immediately of any unauthorized use of your account.

§4 Usage Rights

  1. We grant you a non-exclusive, non-transferable license to use the platform.
  2. Usage is limited to your business purposes.
  3. You may not reverse engineer, decompile, or modify the platform.

§5 User Obligations

  1. You must use the platform in compliance with applicable laws.
  2. You are responsible for content uploaded or processed through the platform.
  3. You must not use the platform for illegal or harmful purposes.

§6 Availability and Support

  1. We strive for 99.9% availability but do not guarantee uninterrupted service.
  2. Support is provided during business hours (Monday-Friday, 9:00-18:00 CET).
  3. We may perform maintenance with reasonable notice.

§7 Fees and Payment

  1. Fees are charged according to the selected plan.
  2. Payment is due within 14 days of invoice.
  3. We may suspend services for non-payment.

§8 Data Protection

  1. Data processing is governed by our Privacy Policy.
  2. You must ensure compliance with applicable data protection laws.
  3. We process data as described in our Privacy Policy.

§9 Intellectual Property

  1. The platform and its content remain our property.
  2. You retain rights to content you create.
  3. You grant us a license to process your content for service provision.

§10 Liability

  1. We are liable for damages caused by intent or gross negligence.
  2. Liability for indirect damages is excluded.
  3. Our liability is limited to the amount paid in the last 12 months.

§11 Term and Termination

  1. The contract runs for the selected term.
  2. Either party may terminate with 30 days' notice.
  3. We may terminate immediately for material breach.

§12 Changes to Terms

  1. We may modify these terms with 30 days' notice.
  2. Continued use constitutes acceptance of changes.
  3. You may terminate if changes are not acceptable.

§13 Governing Law

These terms are governed by German law. The place of jurisdiction is Kempten (Allgäu).

§14 Severability

If any provision is invalid, the remaining provisions remain effective.

§15 Contact

For questions about these terms, contact us at support@famulor.io.

Last updated: December 2024