Privacy Policy

Privacy Policy & Terms and Conditions

Privacy Policy

Responsibility and Scope

This privacy policy applies to the website accessible at www.famulor.io and the B2B web application accessible at app.famulor.de.

Website Hosting

Our website is built with Next.js framework and hosted on Vercel. Vercel is a cloud hosting service of the US company Vercel Inc., with our hosting infrastructure located in Frankfurt, Germany.

Vercel uses Content Delivery Network (CDN) providers like Cloudflare and AWS CloudFront to deliver website content quickly and securely to website visitors.

Responsible for data processing: BEK Service GmbH Westendstr. 2A D-87439 Kempten (Allgäu) Email: support@famulor.io

Data Processing on the Website

1. Server Log Files

When you visit our website, the following data is automatically collected and stored in server log files:

  • IP address
  • Date and time of access
  • Requested URL
  • Referrer URL
  • Browser type and version
  • Operating system

This data is processed to ensure the security and functionality of our website. The legal basis is Art. 6 para. 1 lit. f GDPR (legitimate interest).

2. Cookies

We use cookies to improve your user experience. You can control cookie settings in your browser.

Essential Cookies:

  • Session cookies for maintaining your session
  • Security cookies for protection against attacks

Analytics Cookies:

  • Google Analytics (with anonymized IP addresses)
  • Purpose: Analysis of website usage to improve our services

3. Contact Forms

When you use our contact forms, we collect:

  • Name
  • Email address
  • Company name
  • Message content

This data is processed to respond to your inquiries. The legal basis is Art. 6 para. 1 lit. b GDPR (contract performance) or Art. 6 para. 1 lit. f GDPR (legitimate interest).

4. Newsletter

If you subscribe to our newsletter, we collect your email address. You can unsubscribe at any time. The legal basis is your consent (Art. 6 para. 1 lit. a GDPR).

Data Processing in the B2B Web Application

1. App Hosting

Our B2B web application (app.famulor.de) is hosted on AWS infrastructure by A100 ROW GmbH in Germany.

Data collected and processed:

  • Technical information such as IP address
  • Device information
  • User behavior relevant for error analysis

Legal basis:

  • Contractual obligations pursuant to Art. 6 para. 1 lit. b GDPR

Involved data processors:

  • AWS Amazon - A100 ROW GmbH, Germany

Additional information:

  • Data center location where the service is hosted: Germany
  • Further information can be found in the AWS Privacy Notice

2. Account Creation

When creating an account, we collect:

  • Company name
  • Contact person name
  • Email address
  • Phone number
  • Billing address

This data is necessary for contract performance and billing. The legal basis is Art. 6 para. 1 lit. b GDPR.

3. Usage Data

We collect usage data to provide and improve our services:

  • Login/logout times
  • Feature usage
  • API calls
  • Error logs

The legal basis is Art. 6 para. 1 lit. b GDPR (contract performance) and Art. 6 para. 1 lit. f GDPR (legitimate interest).

4. Customer Data

You may upload or process customer data through our platform. You remain responsible for this data and must ensure compliance with applicable data protection laws.

5. Third-Party Integrations

Our platform integrates with various third-party services. Data shared with these services is subject to their respective privacy policies.

Data Sharing

We may share your data with:

  • Service providers (hosting, email, analytics)
  • Payment processors
  • Legal authorities (when required by law)

We do not sell your personal data to third parties.

Data Retention

  • Website usage data: 12 months
  • Contact form data: 24 months
  • Account data: Duration of contract + 10 years (legal retention)
  • Newsletter data: Until unsubscribe

Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent

To exercise these rights, contact us at support@famulor.io.

Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

International Data Transfers

Your data may be processed in countries outside the EU/EEA. We ensure adequate protection through standard contractual clauses or adequacy decisions.

Changes to This Policy

We may update this privacy policy. We will notify you of significant changes via email or website notice.

Contact

For questions about this privacy policy, contact us at: Email: support@famulor.io Address: BEK Service GmbH, Westendstr. 2A, D-87439 Kempten (Allgäu)

Terms and Conditions

§1 Scope and Provider

These terms and conditions apply to the use of the Famulor platform operated by BEK Service GmbH, Westendstr. 2A, D-87439 Kempten (Allgäu) (hereinafter "Provider").

§2 Services

The Provider offers a B2B platform for AI-powered voice automation and workflow management. The specific scope of services depends on the selected plan.

§3 Registration and Account

  1. Registration requires a valid business email address and company information.
  2. You are responsible for maintaining the confidentiality of your account credentials.
  3. You must notify us immediately of any unauthorized use of your account.

§4 Usage Rights

  1. We grant you a non-exclusive, non-transferable license to use the platform.
  2. Usage is limited to your business purposes.
  3. You may not reverse engineer, decompile, or modify the platform.

§5 User Obligations

  1. You must use the platform in compliance with applicable laws.
  2. You are responsible for content uploaded or processed through the platform.
  3. You must not use the platform for illegal or harmful purposes.

§6 Availability and Support

  1. We strive for 99.9% availability but do not guarantee uninterrupted service.
  2. Support is provided during business hours (Monday-Friday, 9:00-18:00 CET).
  3. We may perform maintenance with reasonable notice.

§7 Fees and Payment

  1. Fees are charged according to the selected plan.
  2. Payment is due within 14 days of invoice.
  3. We may suspend services for non-payment.

§8 Data Protection

  1. Data processing is governed by our Privacy Policy.
  2. You must ensure compliance with applicable data protection laws.
  3. We process data as described in our Privacy Policy.

§9 Intellectual Property

  1. The platform and its content remain our property.
  2. You retain rights to content you create.
  3. You grant us a license to process your content for service provision.

§10 Liability

  1. We are liable for damages caused by intent or gross negligence.
  2. Liability for indirect damages is excluded.
  3. Our liability is limited to the amount paid in the last 12 months.

§11 Term and Termination

  1. The contract runs for the selected term.
  2. Either party may terminate with 30 days' notice.
  3. We may terminate immediately for material breach.

§12 Changes to Terms

  1. We may modify these terms with 30 days' notice.
  2. Continued use constitutes acceptance of changes.
  3. You may terminate if changes are not acceptable.

§13 Governing Law

These terms are governed by German law. The place of jurisdiction is Kempten (Allgäu).

§14 Severability

If any provision is invalid, the remaining provisions remain effective.

§15 Contact

For questions about these terms, contact us at support@famulor.io.

Last updated: December 2024