One agent. Every channel.
Voice and WhatsApp share the same agent, the same knowledge base and the same conversation history — so a caller who texts back never has to explain themselves twice.
Everything one messaging agent needs to cover
Not separate bots bolted together — one agent that answers by voice and WhatsApp, and sends the outbound SMS follow-ups too.
One agent, every channel
Voice and WhatsApp conversations run on the same agent, and SMS follow-ups draw from the same facts, so nothing resets when a conversation changes channel.
Approved template messages
Send pre-approved WhatsApp templates for reminders, confirmations and status updates, any time you need to reach out first.
Freeform replies in the open window
Once a customer responds, the agent can reply freely inside the conversation window — no template required.
Human takeover, any time
A teammate can step into a live conversation, reply directly, then hand it back to the agent without losing history.
Knowledge-base grounded answers
Every reply is checked against the same documents and pages the voice agent already uses, so answers stay consistent.
SMS for reliable follow-ups
Send confirmations, reminders and status updates as outbound SMS, pulled from the same facts as the call or WhatsApp thread.
A phone call that turns into a text thread without starting over
When it is easier for a caller to keep going by text, the agent continues the same conversation on WhatsApp — same context, same facts, same tone — while SMS carries the same facts into a follow-up reminder.
- Carries context from the call straight into the chat thread
- Sends confirmations, links and documents that are awkward to read aloud
- Keeps one history per customer across every channel they use
Maple Dental
online · WhatsApp Business
Maple Dental
As we discussed on the phone, here is a link to reschedule if Tuesday no longer works.
14:02
Tuesday still works, thanks!
14:03
Maple Dental
Perfect — reminder scheduled for Monday evening.
14:03
Let your team take over a conversation, then quietly hand it back
Some conversations need a person. A teammate can open any WhatsApp thread, reply directly, and return control to the agent whenever they are done.
- Full history is visible the moment a teammate opens the thread
- Takeover and hand-back happen in one action, no re-briefing needed
- The agent picks the conversation back up with complete context
Order #4821
Dana · Support · WhatsApp
Agent
I can offer a refund or a replacement — which would you prefer?
11:18
Neither, I need to speak to a person
11:19
Dana (Support)
Hi, I've got the full history here — let's sort this out.
11:20
Never make a customer repeat themselves
Whichever channel a conversation starts on, it stays one conversation — one history, one set of facts, one agent.
Same agent, same knowledge base, same conversation history — behind every channel your customers reach out on, with SMS keeping follow-ups in sync alongside it.
Common questions about messaging
Your messaging channels connect to the same agent that answers your voice calls, so template and freeform WhatsApp replies, plus outbound SMS follow-ups, all come from one connected setup.
Meet your customers on the channel they already use
Set up WhatsApp replies and SMS follow-ups for your agent alongside voice.