Routing rulesReusable rule with ordered destinations. Saving creates the rule. It routes only after you select it on a number or as a fallback.
incl.
incl.
Time conditionAlways the same sequence, or by time. After hours gets its own rule.
incl.
incl.
Ordered destinationsSteps in order. Continues on unavailable, busy, no answer or error. Ring timeout per step. If all fail, Loop plays an unavailable message and ends the call.
incl.
incl.
ExtensionsMembers, presence and personal extensions. Loop is on for every member. Only the owner changes access.
incl.
incl.
Ring GroupsRing everyone, round robin or a fixed order. Timeout and presence: skip busy, offline, DND and outside working hours.
incl.
incl.
Call QueuesLongest idle, round robin or configured order. Max wait, wrap-up and overflow rule.
incl.
incl.
Devices & SIPRegistered clients and external SIP credentials per member.
Multi-channel campaignsOne campaign across voice, WhatsApp, SMS and email.
incl.
incl.
Voice + SMS + email + workflows
incl.
incl.
incl.
CRM sync
CRM contacts
Add-on
Add-on
Add-on
Information Extractor
incl.
incl.
incl.
Automation
Workflow Builder
incl.
incl.
incl.
No‑code automation platform runs / moExpandable as add-on
0Credits
0Credits
0Credits
Workflows
Unlimited
Unlimited
Unlimited
Flow version history
Unlimited
Unlimited
Unlimited
Mid-call actionsMid-call actions let you trigger integrations during a call so your agent can look up data, write records, and automate workflows.Expandable as add-on
5Add-on
50Add-on
Integrations
1000+ integrations
incl.
incl.
incl.
Webhooks
incl.
incl.
incl.
API Access (REST)
incl.
incl.
incl.
MCP (Connect AI)Use Famulor in ChatGPT & Claude
incl.
incl.
Phone system integrations (PBX & VoIP via SIP)
incl.
incl.
incl.
Bring Your Own Carrier (BYOC) – SIP trunk readyBring your own carrier – keep your current telco.
Phone numbersLocal/international dedicated numbers for campaigns.
0 phone no.each extra €2/mo
0 phone no.each extra €2/mo
0 phone no.each extra €2/mo
3 phone no.each extra €2/mo
Custom
Custom country provisioning
incl.
incl.
incl.
Security
GDPR & CCPAGDPR- and CCPA-ready. Workspace servers in the EU, the US, or Global. The EU region stays GDPR-compliant.
incl.
incl.
EU AI Act compliantTransparency, logging and hosting under Regulation (EU) 2024/1689. Every plan.
incl.
incl.
Uptime SLA99.9% uptime SLA. Scale: 99.95%. Live status at status.famulor.io.
99.9%
99.9%
99.9%
99.9%
99.95%
Data residencyWorkspace servers in the EU, the US, or Global.
incl.
incl.
Server locations
BAAHIPAA Business Associate Agreement for US healthcare.
incl.
SSOSAML and OIDC single sign-on.
incl.
JWTWeb widget with JWT. Allowed origins only.
incl.
incl.
Audit logWho changed what. Scale.
incl.
Secure Site EmbeddingWeb widget only on allowed origins — iframe with an allowlist, no open embed.
incl.
incl.
Data EncryptionAll data is encrypted in transit and at rest. Maximum protection for sensitive information.
incl.
incl.
No AI trainingWe and our partners do not use your data to train AI models. Your data stays yours.
incl.
incl.
Four sovereignty pillarsEEA-first, no training, zero-retention mode, TLS/AES-256
incl.
incl.
Call history
Unlimited
Unlimited
Unlimited
GDPR-compliant data retentionSet your call data retention period (1, 2, 3 months, etc.). The platform automatically deletes all calls older than that – fully GDPR compliant.
incl.
incl.
Call data deletion
incl.
incl.
incl.
Blacklist (DNC)
incl.
incl.
incl.
Opt‑out recording & transcriptionDisable recording/transcription if required.
White-Label, Fallbacks and voice clone are add-ons. Revenue Autopilot ships with Agency. Add concurrent lines, tools, knowledgebases and automation runs on any plan. Crawling and auto-sync are billed in credits.
White-Label
Run the whole platform under your own brand: your domain, your logo, your own plans and prices, with Stripe Connect handling billing for your customers.
Add-on. Included in Scale.
Fallbacks & Guardrails
Automatic model fallback chains plus configurable guardrails for production reliability.
Add-on. Included in Scale.
Clone your own voice
Upload a voice sample and we'll clone your voice.
Add-on. Included in Scale.
Revenue Autopilot
CRM Sync in Audience. Keep contacts and attributes aligned with your CRM.
Included in Agency and Scale. Add-on otherwise.
Website crawling
Pull knowledge from your website — metered in credits.
Credits
Crawl auto-sync
Keeps crawled knowledge sources up to date — also billed in credits.
Credits
Concurrent Lines
Extra lines for voice and WhatsApp voice, on top of your plan limit.
Available as add-on
Extra Tools & MCP
More custom tools and MCP connections for your assistants.
Available as add-on
Extra Knowledgebases
More knowledgebase containers for your assistants.
Available as add-on
Extra Automation Runs
More included runs per month, in blocks of 100. Credits apply after that.
Available as add-on
Extra CRM contacts
More contacts in CRM sync, in blocks of 1,000. Needs Revenue Autopilot.
Available as add-on
Extra cloned voice slots
More slots for cloned voices, on top of your plan limit.
Available as add-on
GDPR-ready · EU, US & Global
Our platform is GDPR-ready by design. You choose the server region: EU, US or Global. In the EU region, data stays in the EU – with the highest security and compliance standards.
You have full control: choose which model you want to use in the assistant area – all with guaranteed EU data processing.
GDPR-compliant data retention: Set your call data retention period (1, 2, 3 months, etc.). The platform automatically deletes all calls older than that.
In Progress
In Progress
Live
Azure OpenAI
Vertex AI
Anthropic
Meta Llama
Enterprise EU
GDPR EU
EU · US · Global
FAQ
Pricing FAQs
Still have questions?
Each plan includes minutes and features. Extra minutes are billed at the published rate. You can change plans anytime.
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WhatsApp text
WhatsApp Inbound Messages
Messenger
Telegram
Slack
Microsoft Teams
Discord
Google Chat
X
Freshdesk
Gmail
Outlook
Zendesk
ServiceNow
Intercom
Zoho Mail
AgentMail
Instagram
Zulip
Cartesia
ElevenLabs
Fish Audio
OpenAI
Azure
Google Tag Manager
GDPR-ready · EU, US & Global
In Progress
In Progress
Live
Vertex AI
Anthropic
Meta Llama
GA4
Meta Pixel
Google Ads
Microsoft UET
PostHog
