Your store has answers. Your agent delivers them.
Answer product questions with live Shopify data. Verify order inquiries and enable selected phone actions for your e-commerce agent.
Shopify AI AgentCustomer question
Is the product available in my size?
Find the product and variant
Current Shopify data
The agent reads current variants, prices and stock from your store.
From product to order. With data from your store.
Give your agent the right Shopify tools. It reads current store data, verifies customer inquiries and prepares the actions you enable.
Products
Find products and variants
Find matching products and read variants and current prices directly from Shopify.
Inventory
Check availability
Check current stock before your agent answers an availability question.
Store policies
Explain store policies
Use your store’s published refund, privacy and terms policies.
After verification
Answer order status questions
Verify customer details and read the status of the matching order.
Reviewed by your team
Record support requests
Capture cancellation, refund or address requests with conversation context for your team to review.
Phone + approval
Prepare phone actions
Prepare enabled draft orders or changes. The caller confirms the action on the phone keypad.
Your store knowledge. Ready in the conversation.
The agent works with your existing Famulor workspace and the tools you assign. You control the store connection and channels.
Product knowledge in your channels
Use store data on the phone, in web chat and in your connected messaging channels.
Verify customer details
Order questions start with matching customer details. Private phone actions use a keypad code.
Review store conversations
Open store-linked calls with summaries, transcripts and available recordings.
Connect your store. Assign tools. Test your agent.
We agree on setup for your store with you. Then connect your Famulor workspace and choose your agent’s tasks.
Connect your workspace
The store owner approves the connection to the intended Famulor workspace.
Assign store tasks
Choose catalog and service tools. Enable the phone actions and store permissions you need.
Test with your store
Test product questions, verification and approvals before your agent handles customer inquiries.
Your Shopify AI agent questions.
Which Shopify data does my agent use?
Assigned tools read current products, variants, prices, availability and published store policies. Your store permissions determine which data and actions are available.
Which tasks work in which channels?
Catalog data works across connected channels, including Web Widget and AI Avatar. Verified order and support requests work on the phone and in messaging, email and helpdesk. Private customer history and managed changes require a Pipeline or Half-cascade phone agent.
How are orders and phone actions protected?
Order questions verify the order reference, matching email and postcode when there is a shipping address. Private phone functions use a code sent to the on-file email and entered on the keypad. Managed actions require merchant opt-in, permissions and keypad confirmation of the exact prepared action.
Does the agent process refunds automatically?
Refund requests are recorded for your team to review. An approved cancellation does not automatically issue a refund, and a draft order does not charge a payment.
What do I need to set it up?
You need a Shopify store, an existing Famulor account and a workspace with a suitable automation-enabled plan. The store owner and a workspace owner or admin approve the connection. Discuss setup and scope with the Famulor team.
Give your store a voice.
Discuss product advice, order support and phone actions for your Shopify store.