A school office that still answers after the bell
Handle parent calls, absence reports and consultation bookings around the clock — without pulling administration off the work that actually needs a person.
Call in progress…
Where education calls usually go wrong
The same handful of problems show up in almost every call queue, long before an agent gets involved.
The office can't keep up with routine calls
Hours, holidays, absences and 'who do I speak to' make up most of the ring. During lessons, those calls go unanswered.
Parent meetings take a chain of callbacks
Matching a teacher, a parent and a free slot by phone burns evenings for everyone involved.
Families don't all call in one language
A missed call in a language nobody free speaks is often a family that stops trying to get through.
Milian · AI agent
Inbound call
A school call is ringing
Milian answers immediately and opens the right workflow for education.
Where the agent takes work off your plate
Built around the calls education teams actually handle every day. This is not a generic script.
School-office information
Hours, term dates, pickup rules and contact paths get answered from your knowledge base, any time a parent calls.
Parent and consultation booking
The agent checks teacher office hours and books a conference slot on the call, with a confirmation text afterwards.
Absence reporting
Sick-leave calls capture the student name, class and return date and land in the right inbox before first period.
Enrollment inquiries
Course and admissions questions get a structured first answer, with anything that needs a counselor routed through.
Multilingual parent line
The same agent can take the call in the language the family actually speaks, instead of holding for a bilingual colleague.
Urgent-call routing
True emergencies skip the FAQ path and transfer to the person or number you've designated — immediately.
Built to keep up with education call volume
Three numbers that show what the agent delivers across every call.
Fewer routine calls landing on the school office
Information and absence reports taken outside office hours
Languages a parent or student can be answered in
The building blocks behind this workflow
The parts of the platform education teams use most for this workflow.
Questions about education
Yes. Connected office hours are the source of truth — the agent only offers times that are actually free and writes the appointment before hanging up.
See it work for education
Start an agent for this workflow, give it a task and call it in the next few minutes.
