See it live. Coach it. Take the wheel.
Supervisors get real-time visibility and control. Every action lands on the audit trail.
Live transcript
Open any active call and read interim + final transcription as it streams. No audio required to follow along.
Silent listen-in
Join as a hidden participant. Receive-only audio: caller and assistant behavior unchanged. Every listen is audit-logged.
Whisper to the AI
Inject a mid-call instruction the caller never hears. Optionally force an immediate spoken response.
Barge-in
Join audibly for a three-way with caller and assistant: quick corrections without ending the AI session.
Full takeover
Mute the assistant instantly, no goodbye, and continue as a human. Transcription and artifacts keep running.
Hang up & control API
End the session for everyone from the UI, public API, or MCP live_call_control, with the same audit trail.
Read the call as it happens
Active calls list in the dashboard. Open one for a live transcript stream, interim partials included, so QA spots prompt issues in the first handful of campaign dials.
- Workspace-wide active calls
- Interim + final transcription
- No audio required to follow along
Live transcript
Streaming- Agent: Thanks for calling. How can I help today?
From silent coach to human takeover
Listen, whisper, barge in, take over, or hang up. Every action is plan-gated and audit-logged for governance and GDPR accountability.
- Hidden listen-in participant
- Whisper + optional immediate speak
- Public API & MCP live_call_control
Supervisor controls
Listen
Hidden participant, receive-only. Nobody hears you; the call continues normally.
Fix the prompt in the first five dials
Keep active calls open during outbound. Read the live transcript, whisper a correction into the AI, then update the prompt for the rest of the batch.
Listen, whisper, barge in, take over, hang up: it all lands in the audit trail. Every action stays traceable.
Common questions about live monitoring
No. Listen joins as a hidden, receive-only participant. Every listen-in is audit-logged.
Stay on the line without being on every line
Listen in, whisper, barge in or take over, with a full audit trail.