Watch every live call. Step in when it matters.
Stream transcripts in real time, listen silently, whisper coaching to the AI, barge in, or take over — with hangup and a full audit trail.
Active call · +49…
Live transcript · interim + final
Hidden · audit-logged
Coach the AI
Join audibly
Mute AI
See it live. Coach it. Take the wheel.
Supervisors get real-time visibility and control — plan-gated by live_monitoring, with every action on the audit trail.
Live transcript
Open any active call and read interim + final transcription as it streams — no audio required to follow along.
Silent listen-in
Join as a hidden participant. Receive-only audio — caller and assistant behavior unchanged. Every listen is audit-logged.
Whisper to the AI
Inject a mid-call instruction the caller never hears — optionally force an immediate spoken response.
Barge-in
Join audibly for a three-way with caller and assistant — quick corrections without ending the AI session.
Full takeover
Mute the assistant instantly — no goodbye — and continue as a human. Transcription and artifacts keep running.
Hang up & control API
End the session for everyone from the UI, public API, or MCP live_call_control — with the same audit trail.
Read the call as it happens
Active calls list in the dashboard. Open one for a live transcript stream — interim partials included — so QA spots prompt issues in the first handful of campaign dials.
- Workspace-wide active calls
- Interim + final transcription
- No audio required to follow along
Live transcript
Streaming- Agent: Thanks for calling — how can I help today?
From silent coach to human takeover
Listen, whisper, barge in, take over, or hang up. Every action is plan-gated and audit-logged for governance and GDPR accountability.
- Hidden listen-in participant
- Whisper + optional immediate speak
- Public API & MCP live_call_control
Supervisor controls
Listen
Hidden participant, receive-only. Nobody hears you; the call continues normally.
Spot a bad prompt in the first five dials
Keep active calls open during outbound. Read the live transcript, whisper a correction into the AI, then fix the prompt for the rest of the batch.
Every listen, whisper, barge-in, takeover, and hangup leaves an audit trail — built for governance, not just convenience.
Common questions about live monitoring
No. Listen joins as a hidden, receive-only participant. Every listen-in is audit-logged.
Stay on the line without being on every line
Listen in, whisper, barge in or take over — with a full audit trail.