Mira cada llamada en vivo. Entra cuando importe.
Transcripciones en tiempo real, escucha en silencio, whisper de coaching a la IA, barge-in o toma de control — con colgar y un audit trail completo.
Active call · +49…
Live transcript · interim + final
Hidden · audit-logged
Coach the AI
Join audibly
Mute AI
See it live. Coach it. Take the wheel.
Supervisors get real-time visibility and control — plan-gated by live_monitoring, with every action on the audit trail.
Live transcript
Open any active call and read interim + final transcription as it streams — no audio required to follow along.
Silent listen-in
Join as a hidden participant. Receive-only audio — caller and assistant behavior unchanged. Every listen is audit-logged.
Whisper to the AI
Inject a mid-call instruction the caller never hears — optionally force an immediate spoken response.
Barge-in
Join audibly for a three-way with caller and assistant — quick corrections without ending the AI session.
Full takeover
Mute the assistant instantly — no goodbye — and continue as a human. Transcription and artifacts keep running.
Hang up & control API
End the session for everyone from the UI, public API, or MCP live_call_control — with the same audit trail.
Read the call as it happens
Active calls list in the dashboard. Open one for a live transcript stream — interim partials included — so QA spots prompt issues in the first handful of campaign dials.
- Workspace-wide active calls
- Interim + final transcription
- No audio required to follow along
Live transcript
Streaming- Agent: Thanks for calling — how can I help today?
From silent coach to human takeover
Listen, whisper, barge in, take over, or hang up. Every action is plan-gated and audit-logged for governance and GDPR accountability.
- Hidden listen-in participant
- Whisper + optional immediate speak
- Public API & MCP live_call_control
Supervisor controls
Listen
Hidden participant, receive-only. Nobody hears you; the call continues normally.
Spot a bad prompt in the first five dials
Keep active calls open during outbound. Read the live transcript, whisper a correction into the AI, then fix the prompt for the rest of the batch.
Every listen, whisper, barge-in, takeover, and hangup leaves an audit trail — built for governance, not just convenience.
Preguntas frecuentes sobre monitorización en vivo
No. Listen entra como participante oculto, solo recepción. Cada escucha queda en el audit log.
Quédate en la línea sin estar en todas las líneas
Escucha, susurra, barge-in o toma el control — con un audit trail completo.