Claims intake that starts the moment they call
Capture first notice of loss, answer policy questions, and reach policyholders about renewals — without callers sitting through hold music first.
Llamada en curso…
Dónde suelen fallar las llamadas
Los mismos problemas aparecen en casi todas las colas antes de que intervenga un agente.
Call volume spikes without warning
A storm, an accident cluster, or renewal season can flood your lines overnight — and every unanswered call is a frustrated policyholder.
Claims intake needs consistency
Missing a detail on first notice of loss means a follow-up call, a delay, and a slower claim for everyone involved.
Renewals fall through the cracks
Reaching every policyholder before a renewal date by phone, one at a time, doesn't scale as your book of business grows.
Milian · Agente de IA
Llamada entrante
Llama un asegurado
Milian atiende al instante y abre el flujo adecuado. Sector: seguros.
Dónde el agente te ahorra trabajo
Creado para las llamadas que tu equipo atiende cada día. Sin guiones genéricos.
First notice of loss
The agent walks callers through the standard claim details — policy number, date, description of loss — and hands a structured summary to your claims team.
Policy question triage
Common coverage and billing questions get answered from your knowledge base, with anything that needs a human routed straight to them.
Renewal reminders
Outbound calls reach policyholders ahead of renewal dates, confirm details, and flag anyone who wants to discuss changes with an agent.
Document follow-up
Callers who still owe a document for an open claim get a reminder call asking specifically for what's missing, not a generic nudge.
After-hours FNOL
Accidents don't wait for business hours — first notice of loss gets captured any time it happens, ready for your team the next morning.
Preparado para cualquier volumen
Tres cifras muestran lo que el agente aporta en cada llamada.
First notice of loss captured any time it happens
Countries you can get a local number in
Languages available for policyholder calls
Las piezas detrás de este flujo
Las partes de la plataforma que tu equipo más usa para este flujo.
Preguntas antes de empezar
It captures first notice of loss — policy number, incident details, contact information — and hands a structured summary to your claims team; final decisions stay with your adjusters.
Pruébalo con tu equipo
Activa un agente para este flujo, dale una tarea y llámalo en unos minutos.
