Claims intake that starts the moment they call
Capture first notice of loss, answer policy questions, and reach policyholders about renewals — without callers sitting through hold music first.
Appel en cours…
Là où les appels se compliquent
Les mêmes problèmes reviennent dans presque toutes les files avant qu’un agent intervienne.
Call volume spikes without warning
A storm, an accident cluster, or renewal season can flood your lines overnight — and every unanswered call is a frustrated policyholder.
Claims intake needs consistency
Missing a detail on first notice of loss means a follow-up call, a delay, and a slower claim for everyone involved.
Renewals fall through the cracks
Reaching every policyholder before a renewal date by phone, one at a time, doesn't scale as your book of business grows.
Milian · Agent IA
Appel entrant
Un assuré appelle
Milian décroche immédiatement et ouvre le bon flux pour l’assurance.
Là où l’agent vous libère du temps
Conçu pour les appels que votre équipe traite chaque jour. Aucun script générique.
First notice of loss
The agent walks callers through the standard claim details — policy number, date, description of loss — and hands a structured summary to your claims team.
Policy question triage
Common coverage and billing questions get answered from your knowledge base, with anything that needs a human routed straight to them.
Renewal reminders
Outbound calls reach policyholders ahead of renewal dates, confirm details, and flag anyone who wants to discuss changes with an agent.
Document follow-up
Callers who still owe a document for an open claim get a reminder call asking specifically for what's missing, not a generic nudge.
After-hours FNOL
Accidents don't wait for business hours — first notice of loss gets captured any time it happens, ready for your team the next morning.
Prêt pour chaque volume d’appels
Trois chiffres montrent ce que l’agent apporte à chaque appel.
First notice of loss captured any time it happens
Countries you can get a local number in
Languages available for policyholder calls
Les briques derrière ce flux
Les éléments de la plateforme que votre équipe utilise le plus pour ce flux.
Questions avant de commencer
It captures first notice of loss — policy number, incident details, contact information — and hands a structured summary to your claims team; final decisions stay with your adjusters.
Testez-le avec votre équipe
Lancez un agent pour ce flux, donnez-lui une tâche et appelez-le dans quelques minutes.
