Tout pour savoir comment un appel s'est passé
Transcription, résumé et outcome sont prêts après chaque appel. Les détails sont déjà organisés.
Automatic transcription
Every call is transcribed in full, ready to read or search moments after it ends.
AI call summaries
Long calls become a short, readable summary of what was discussed and decided.
Outcome labels
Calls are tagged automatically as booked, resolved or escalated, so you can see results at a glance.
Custom evaluation criteria
Define your own checks and score every call against them: did the agent confirm the address, offer the right option?
Searchable call history
Find any call by keyword, outcome, date or caller instead of scrubbing through recordings.
Live listening
Drop into an in-progress call and listen in real time without interrupting it.
A transcript, a summary and a verdict for every single call
No need to replay a recording to find out what happened. Read a clean transcript, a short summary, and see exactly which outcome and evaluation criteria the call hit.
- Full transcript with speaker labels, ready seconds after hangup
- A short AI summary of what was discussed and decided
- Custom evaluation checklist scored automatically per call
Caller: I need to move my Thursday appointment if possible.
Agent: Of course. I have Friday at 9am or Monday at 2pm open. Which works?
Caller: Friday at 9 is perfect.
- Confirmed the caller's name
- Offered the correct time slots
- Mentioned the cancellation policy
Listen to a call as it happens, not after it's too late
Open any call in progress and listen live, useful for coaching a new flow, watching a big campaign, or making sure a launch goes smoothly.
- Jump into any active call straight from the live queue
- Watch the transcript scroll in real time alongside the audio
- No need to interrupt the call to check in on it
Transcript updates live as the call continues
Des analytics qui disent comment l'appel s'est passé
Ce qui se passe automatiquement derrière chaque appel.
Types de visualisation pour créer vos propres tableaux de bord
Conservation par défaut, réglable par canal ou à zéro
Écoute en direct sur chaque appel, à tout moment
Questions fréquentes sur analytics
Transcription, résumé et labellisation du résultat se lancent automatiquement dès la fin de l’appel.
Voyez ce que vos appels vous disent déjà
Activez transcripts, labels de résultat et dashboards, et lisez dès aujourd’hui votre premier résumé d’appel.