Always onQuality & QA

Grade every call. Judge the whole cohort.

Custom scorecards score each conversation against your playbook. Cohort AI QA packs surface hallucinations, resolution, sentiment, and trends.

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Call scorecard

Maple Dental · Reception

Personalized rubric

Sarah M.

+49 170 ··· 42

Scored against this assistant’s custom criteria, not a generic industry template.

Person score

0/100

Passed · ≥70

  • Used clinic greeting0

    Said “Maple Dental, how can I help?”

  • Asked recording consent0
  • Offered two appointment slots0
  • No invented pricing0
Capabilities

Score every call. Then judge the cohort.

Scorecards grade each conversation against your rubric. Cohort AI QA packs show how quality moves across a date range.

Per-call AI scorecards

Define your rubric once: greeting, consent, booking steps, prohibited claims. Every call is scored automatically.

Custom evaluation criteria

Boolean and scored checks that match your playbook, not a generic industry template.

Language & hallucination packs

Cohort runs flag invented facts, weak knowledge-base recall, and language quality across hundreds of calls.

Resolution & sentiment

See whether calls actually resolved, how callers felt, and which questions keep coming up.

Performance trends

Compare score and resolution before and after a prompt or model change, with a clear trend line.

Catch regressions early

Run Full QA after a deploy so a bad prompt does not scale across your entire outbound list.

Scorecards

Your rubric on every call: pass, fail, and why

Turn playbooks into checks the AI grades after hangup. Required criteria fail the scorecard; optional ones guide coaching.

  • Custom criteria per assistant
  • Pass / fail with per-check scores
  • Surfaces in call history and webhooks

Assistant scorecard

Rubric runs on every completed call

  • Used approved greetingRequired
  • Asked recording consentRequired
  • Offered at least two slotsRequired
  • Did not invent pricingRequired
  • Confirmed next step
Cohort AI QA

Run a pack across hundreds of calls in one job

Pick Full QA, Language & Hallucinations, Resolution & Sentiment, or Performance Trends. Choose a date range, spend credits on the analysis, and open the Call QA Overview.

  • Transcript-based analysis (no audio WER in v1)
  • Trends, top questions, and resolution rates
  • REST API and MCP for runs and packs

Cohort AI QA

Packs
1. Pick pack2. Select dates3. Run analysis4. Review dashboard

Full QA

Score, resolution, hallucinations, sentiment, trends, top questions.

86

Avg score

81%

Resolved

312

Calls

From call to cohort

Grade the conversation. Then judge the fleet.

Scorecards grade the single call. Cohort QA shows how a prompt change landed across hundreds of transcripts.

Score each call
Run a cohort pack
Fix what moved

Built on the same transcripts as Analytics. Packs, credits and dashboards made for quality assurance.

FAQ

Common questions about Quality & QA

Scorecards grade each call against criteria you define. Cohort AI QA runs a pack across many calls in a date range and opens a dashboard.

Score the next hundred calls automatically

Turn on scorecards and cohort QA so quality does not wait for a manual review.

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