5.0Your AI agent for ServiceNow incidents.
Automatically. Customer-visible.
Connect your AI agent to your ServiceNow instance: it reads new incidents and leaves a reply your customer can see, automatically.
- GDPR compliant
- EU hosted
- Live in 1 week
Powered by
- Anthropic
- OpenAI
- ElevenLabs
- Deepgram
- Cartesia
- Twilio
- Gladia
- AWS
- Microsoft Azure
- Cloudflare
- Google Gemini
What the agent does here
The parts of this feature teams use first on a live call.
Automatic first reply
The agent reads new incidents, the reply is in the ticket within minutes.
One-click connect
Connect your ServiceNow instance via OAuth, no forms or API keys to fill in.
Checks every few minutes
The agent checks for new incidents on a schedule, ServiceNow has no live push events.
Numbers that matter
ServiceNow users
4M+
One of the most widely used ITSM platforms
One-click connect
OAuth
No manual setup, no API key required
Incident coverage
24/7
The agent keeps checking for new incidents
Customer story
“The agent leaves the first reply in the ticket before our team even looks at it. Customers notice it in the service desk right away.”
What ships with this feature
Each part of this feature, ready to run together from day one.
Automatic first reply
The agent reads new incidents, the reply is in the ticket within minutes.
One-click connect
Connect your ServiceNow instance via OAuth, no forms or API keys to fill in.
Checks every few minutes
The agent checks for new incidents on a schedule, ServiceNow has no live push events.
Customer-visible comment
The reply lands right in the ticket, visible to your customer, not just an internal note.
Fits your ITSM flow
The agent works alongside your existing incident process, your team stays in control.
One agent, every channel
The same AI agent handling chat and voice also covers ServiceNow.
Live in a few steps
No lengthy setup: most teams are live the same week.
- 01
Assign your agent
Pick the agent that should reply to incidents and turn on the ServiceNow channel.
- 02
Click Connect
Famulor opens ServiceNow’s OAuth dialog, no manual setup required.
- 03
Authorize access
Sign in to ServiceNow and confirm access, the agent goes live right away.
Live Demo
Sounds unreal? Try it now with a free test call
Curious how our AI agents work?
Get a hands-on experience by trying a free demo call. Fill in your details, and our AI representative will call you instantly.
Agent is trained to discuss Famulor services and book appointments.
Demo AI agent
Famulor representative
Questions before you go live
Within a few minutes. ServiceNow has no live push events, so the agent checks on a schedule and replies as soon as it finds a new incident.
Reply to incidents automatically.
Start free, the agent handles the first reply in the ticket.
No credit card required · GDPR compliant · first agent live in under a week