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Direct messages
A 1:1 room with the bot becomes a private help desk for everyone on the team.
Mentions in spaces
In group spaces the agent answers as soon as someone mentions it.
Buttons in chat
The agent understands clicks on the buttons it posted.
Every thread in History
Message and reply land in History. Pause the agent and take over whenever you want.
What the agent does here
The parts of this feature teams use first on a live call.
Answers every DM
Message the bot directly and the agent answers in the same room.
Space mentions
Mention the bot in a group space and the reply stays in that conversation.
Answers from your docs
Policies, handbooks and your website supply the facts for every answer.
Numbers that matter
Private help desk
1:1
Anyone can message the bot directly
Always on
24/7
Team questions get an answer after hours too
Webhooks
2
One for messages, one for button clicks
What ships with this feature
Each part of this feature, ready to run together from day one.
Answers every DM
Message the bot directly and the agent answers in the same room.
Space mentions
Mention the bot in a group space and the reply stays in that conversation.
Answers from your docs
Policies, handbooks and your website supply the facts for every answer.
Meetings and tools
The agent books meetings and uses your API and MCP tools in chat.
Everything in History
Filter History by Webex to see every thread with its reply and analysis.
One agent, every channel
The same agent also works in Teams, Slack, on the phone and over email.
Live in a few steps
No lengthy setup: most teams are live the same week.
- 01
Create the Webex bot
Create a bot in the Webex Developer Portal and copy its access token.
- 02
Connect in Famulor
Add the token and a webhook secret under Settings, Channels, Webex, then pick the agent.
- 03
Register the webhooks
Register messages and attachmentActions with the Famulor URL. The agent starts answering.
Live Demo
Sounds unreal? Try it now with a free test call
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Questions before you go live
Create a bot in the Webex Developer Portal, add its token and a webhook secret in Famulor, then register two webhooks with the Famulor URL.
Bring your AI agent into Webex.
Start free. Your team gets answers without waiting on anyone.
No credit card required · GDPR compliant · first agent live in under a week