Alles, was ein Messaging-Agent braucht
Ein Agent für Sprache, WhatsApp und Outbound-SMS.
One agent, every channel
Voice and WhatsApp conversations run on the same agent, and SMS follow-ups draw from the same facts, so nothing resets when a conversation changes channel.
Approved template messages
Send pre-approved WhatsApp templates for reminders, confirmations and status updates, any time you need to reach out first.
Freeform replies in the open window
Once a customer responds, the agent can reply freely inside the conversation window. No template required.
Human takeover, any time
A teammate can step into a live conversation, reply directly, then hand it back to the agent without losing history.
Knowledge-base grounded answers
Every reply is checked against the same documents and pages the voice agent already uses, so answers stay consistent.
SMS for reliable follow-ups
Send confirmations, reminders and status updates as outbound SMS, pulled from the same facts as the call or WhatsApp thread.
A phone call that turns into a text thread without starting over
When it is easier for a caller to keep going by text, the agent continues the same conversation on WhatsApp: same context, same facts, same tone. SMS carries the same facts into a follow-up reminder.
- Carries context from the call straight into the chat thread
- Sends confirmations, links and documents that are awkward to read aloud
- Keeps one history per customer across every channel they use
Maple Dental
online · WhatsApp Business
Maple Dental
As we discussed on the phone, here is a link to reschedule if Tuesday no longer works.
14:02
Tuesday still works, thanks!
14:03
Maple Dental
Perfect. Reminder scheduled for Monday evening.
14:03
Let your team take over a conversation, then quietly hand it back
Some conversations need a person. A teammate can open any WhatsApp thread, reply directly, and return control to the agent whenever they are done.
- Full history is visible the moment a teammate opens the thread
- Takeover and hand-back happen in one action, no re-briefing needed
- The agent picks the conversation back up with complete context
Order #4821
Dana · Support · WhatsApp
Agent
I can offer a refund or a replacement. Which would you prefer?
11:18
Neither, I need to speak to a person
11:19
Dana (Support)
Hi, I've got the full history here. Let's sort this out.
11:20
Kunden erklären sich nur einmal.
Egal auf welchem Kanal das Gespräch startet: eine Historie, ein Satz Fakten, ein Agent.
Derselbe Agent, dieselbe Knowledge Base, dieselbe Historie auf jedem Kanal. Nachfassen per SMS läuft im selben Verlauf.
Häufige Fragen zu Messaging
Deine Messaging-Kanäle hängen am selben Agenten, der auch deine Sprachcalls annimmt. Template- und Freiform-WhatsApp plus Outbound-SMS kommen aus einem Setup.
Triff deine Kunden auf dem Kanal, den sie schon nutzen
Richte WhatsApp-Antworten und SMS-Follow-ups für deinen Agenten ein: neben Voice.