Reservations and guest requests, in every language
Answer bookings, waitlists and room requests around the clock, in the language your guest actually speaks.
Anruf läuft…
Wo Anrufe oft schieflaufen
Diese Probleme tauchen in fast jeder Warteschlange auf, lange bevor ein Agent übernimmt.
Front desk can't always get to the phone
Checking in a guest or handling a request in person means the phone rings through — and a caller who can't get through often books elsewhere.
Guests call in more languages than your staff speaks
A multilingual guest list means some callers get a great experience and others get put on hold until someone free speaks their language.
Reservations and waitlists shift by the hour
Tables and rooms open up and fill in constantly — keeping a phone-based waitlist accurate by hand falls behind fast.
Milian · KI-Agent
Anruf geht ein
Ein Gast ruft an
Milian nimmt sofort ab und öffnet den passenden Branchenablauf. Bereich: Gastgewerbe.
Wo der Agent dir Arbeit abnimmt
Gebaut für die Anrufe, die dein Team täglich bearbeitet. Kein Standardskript.
Reservation booking
The agent checks live availability and books a table or room directly on the call, in whichever language the guest is calling in.
Waitlist management
Callers join a waitlist and get notified as tables or rooms open up, without a host juggling a paper list.
Guest requests
Housekeeping, room service or maintenance requests get logged and routed to the right team the moment a guest calls.
Multilingual concierge Q&A
Common questions about amenities, hours or local recommendations get answered instantly, in the guest's own language.
Event & banquet inquiries
Calls about private events or group bookings capture the date, headcount and requirements before handing off to your events team.
Für jedes Anrufvolumen gebaut
Drei Zahlen zeigen, was der Agent bei jedem Anruf leistet.
Reservations and guest requests answered around the clock
Countries you can get a local number in
Languages a single agent can answer guests in
Die Bausteine hinter diesem Ablauf
Diese Teile der Plattform nutzt dein Team für diesen Ablauf am häufigsten.
Fragen vor dem Start
Yes — the platform supports 45 languages, and an agent can detect and switch languages mid-conversation so guests are served in the language they're most comfortable in.
So arbeitet Famulor für dein Team
Starte einen Agenten für diesen Ablauf, gib ihm eine Aufgabe und ruf ihn in wenigen Minuten selbst an.
