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Discover the latest trends, tips, and best practices in AI telephony. From Voice AI to automation - stay updated with our expert insights.

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Zero data retention for AI voice agents: what happens to call data

Yes, calls are stored: 24 months by default. Zero data retention voice AI is an offer, not the default. What happens to audio, transcripts and training.

Maria BlumenfeldAugust 15, 2026

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Industry Insight

AI Voice Agent for Self-Storage: Automate Rental Calls

Learn how an AI voice agent answers self-storage pricing, availability, and gate code calls around the clock, securely and fully automatically

Famulor AI TeamAugust 14, 2026

Industry Insight

Digital Omnibus 2026: New AI Act Timeline for Voice Agents

The Digital Omnibus delays high-risk rules, but AI Act Article 50 has applied since 2 August 2026. What your AI phone agent must disclose today

Famulor AI TeamAugust 12, 2026

Industry Insight

Connect Microsoft Teams Phone to an AI Voice Agent

Direct Routing, not a plugin: how to connect Microsoft Teams Phone to an AI voice agent - SBC setup, REFER transfers and a realistic rollout plan

Famulor AI TeamAugust 11, 2026

Industry Insight

Is Your AI Phone Agent Accessible? The 2026 EAA Guide

EAA and BFSG rules for AI phone agents in 2026: who is actually in scope, which technical duties now apply and where the fines reach EUR 100,000

Famulor AI TeamAugust 10, 2026

Industry Insight

Agentic Callers: When AI Agents Call Your Support Line

AI agents are calling your support line. Learn how to detect agentic callers, route them onto their own path and protect sensitive actions properly

Famulor AI TeamAugust 7, 2026

Industry Insight

Knowledge Base vs System Prompt for AI Voice Agents 2026

System prompt, knowledge base, mid-call tool or flow builder? The decision matrix for AI voice agents, with latency, token cost and real examples

Famulor AI TeamAugust 6, 2026

Industry Insight

Custom Vocabulary for AI Voice Agents: Pronunciation Guide

Names, addresses, and jargon trip up AI voice agents constantly. Here is how pronunciation dictionaries actually work, and how to set them up in Famulor

Famulor AI TeamAugust 6, 2026

Industry Insight

Legal AI Cold Calling in Germany: Consent Rules 2026

Set up AI outbound in Germany the right way: when consent is mandatory, what section 7a UWG makes you document and how to avoid six-figure fines

Famulor AI TeamAugust 4, 2026

Industry Insight

EU AI Act Article 50: What Your AI Phone Agent Must Say

Final EU guidelines of 20 July: from 2 August your AI phone agent must name not just that it is an AI, but who it calls for. What to configure now

Famulor AI TeamAugust 3, 2026

Industry Insight

AI Phone Agent for Home Care Agencies: The 2026 Guide

Sick calls at 5:50 a.m., referrals at 3:40 p.m.: how an AI phone agent answers every home care call while your caregivers are out on their routes

Famulor AI TeamAugust 2, 2026

Industry Insight

OpenAI Presence Alternative: Self-Serve Enterprise Voice AI

OpenAI Presence is gated to select enterprise accounts. Here is how to reach the same production maturity self-serve, with EU hosting and your own SIP

Famulor AI TeamAugust 1, 2026

Industry Insight

AI Voice Agent for Home Care Agencies (2026 Guide)

How an AI voice agent runs your home care phone line: 24/7 answering, appointment booking, caregiver call-outs and emergency routing, GDPR-ready

Famulor AI TeamJuly 31, 2026

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