Glossary

AI Telephony Knowledge Base

Understand the technology behind the next generation of business communication.

An automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient.

Technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line.

A method of sending voice and other unified communications services over the internet.

Artificial intelligence that enables computers to understand, process, and respond to human language.

An AI model trained to understand and generate human language.

A customizable bot configured to handle inbound or outbound calls.

A sequence or batch of calls to a list of contacts or leads.

A dedicated phone number that customers dial to reach your AI assistant.

The number displayed on the customer's phone when your AI calls them.

Integrated workflow platform enabling the connection of triggers with actions without writing code.

Specialized functions your AI assistant can use, like call forwarding or appointment scheduling.

A conversational interface that can interact with your customers over the phone, just like a human.

Technology that converts written text into spoken words.

Technology that converts spoken words into written text.

A flowchart-like structure representing a series of decisions and their possible consequences.

The ideal sequence of events leading to a successful outcome.

AI framework combining traditional information retrieval systems with generative language models.

Feature that automatically displays relevant information on a screen when a call comes in.

Ability of an AI to understand and interpret spoken language.

Process of designing the conversation flow between an AI agent and a human.