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Freshdesk

7 Actions
Communication

Customer support software

Connect Freshdesk with Famulor's telephony AI to create powerful automated workflows. Our AI phone assistant automates your phone calls and syncs data seamlessly with Freshdesk. Setup takes less than 5 minutes with our no-code platform.

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Workflow Examples

See how you can automate your workflows with Freshdesk and Famulor's telephony AI. Our AI phone agent revolutionizes your business processes.

AI Phone Automation

Famulor's telephony AI automatically triggers actions in Freshdesk based on call content and AI agent interactions

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AI phone interaction
2
Phone agent processes
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Freshdesk action triggered

Feature Highlights

Create no‑code AI phone call systems with Freshdesk integration: never miss a call and convert more leads.

Smart Automation

Transform Freshdesk workflows with AI voice agents.

  • 24/7 automated responses
  • Instant Freshdesk data sync

No‑Code Platform

Set up Freshdesk integration in minutes.

  • Visual workflow builder
  • Pre‑built Freshdesk templates

Advanced Analytics

Get real‑time insights from every Freshdesk interaction.

  • Call success metrics
  • Freshdesk data insights

Available Actions

Actions that Famulor's telephony AI can perform in Freshdesk from your AI phone assistant workflows

Custom API Call

Make a custom API call to a specific endpoint

Freshdesk

Customer support software

Get All Tickets By Status

Get All Tickets by selected status from Freshdesk.

Get Contact from ID

Get contacts details from Freshdesk using ID number.

Get Freshdesk Contacts

Get contact details from Freshdesk for all (optional filtered) contacts.

Get Ticket Status

Get Ticket status from Freshdesk. Returns ticket_status, assigned_status, assigned_id

Get Tickets

Get Ticket instances from Freshdesk.

Quick Setup Guide

Get started with Freshdesk integration in 3 simple steps

1

Connect your Freshdesk account

Authenticate your Freshdesk account with Famulor using OAuth or API keys. Your credentials are stored securely.

2

Create your workflow

Use our visual workflow builder to connect Famulor voice agents with Freshdesk actions and triggers.

3

Test and deploy

Test your integration with sample data, then deploy it to start automating your workflows in real-time.

Ready to connect Freshdesk with telephony AI?

Start automating your workflows with Freshdesk and Famulor's telephony AI today. Our AI phone assistant revolutionizes your business processes.

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FAQ

Frequently asked questions about Freshdesk integration

How quickly can I set up Freshdesk integration?
Setup takes less than 5 minutes. Connect your Freshdesk account, configure your voice agent preferences, and start automating your phone calls immediately.
What data can be synced between Freshdesk and Famulor AI Phone Agent?
Our integration syncs relevant data including contacts, leads, custom fields, tags, and activity history. Call outcomes and recordings are automatically saved back to Freshdesk.
Are there any calling limitations or restrictions?
There are no limitations on the number of calls. Your plan determines call volume and you can upgrade anytime. All calls are compliant and include automatic opt‑out handling.
Can I customize the voice agent for Freshdesk workflows?
Absolutely. You can fully customize personality, script, voice, and responses based on Freshdesk data. Create different agents for different workflows and business objectives.