Intercom
Customer messaging platform for sales, marketing, and support
How the flow runs
A native automation connects Intercom to calls, CRM and run history.
What the engine includes
No-code flows for Intercom: triggers, AI steps, CRM and history in Famulor.
Triggers
Calls, bookings, inbound webhooks, schedules and CRM events start the flow.
AI steps
Generate text, extract fields, branch and loop, inside the builder.
CRM & apps
Native CRM actions plus 1000+ connected apps on the automation platform.
Intercom, designed for AI agents.
Convert Intercom to agentic-first. Milian builds the automation workflow, connects it to your assistant, and runs it in the conversation or on a schedule.
AI-Native Automation
Milian turns your brief into a workflow and connects it to the right assistant.
Milian Missions
Run work now, during a conversation, or on a schedule. Milian uses your connected apps.
Agentic CRM & Sales
Agents read context, write data back, and complete the next process step themselves.
Available actions
Actions Famulor can run in Intercom from an automation run.
Add Note
Add a note to a user
Add note to conversation
Add a note (for other admins) to an existing conversation
Add/Remove Tag on Company
Attach or remove a tag from a specific company.
Add/Remove Tag on Contact
Attach or remove a tag from a specific contact.
Add/Remove Tag on Conversation
Attach or remove a tag from a specific conversation.
Create Article
Creates a new article in your Help Center.
Create Conversation
Creates a new conversation from a contact.
Create or Update Lead
Create or update an Intercom lead.If an ID is provided, the lead will be updated.
Create Ticket
Creates a new ticket.
Create User
Creates a new user.
Create/Update User
Update a user within intercom given an email address.
Custom API Call
Make a custom API call to a specific endpoint
Find Company
Finds an existing company.
Find Conversation
Searches for conversations using various criteria
Find Lead
Finds an existing lead.
Find User
Finds an existing user.
Intercom
Customer messaging platform for sales, marketing, and support
List Tags
List all tags.
Reply to conversation
Reply (as an admin) to a conversation with a contact
Retrieve a Conversation
Retrieves a specific conversation by ID.
Send Message
Send a message to a contact (only allowed by admins)
Update Ticket
Updates an existing ticket.
Available triggers
Events in Intercom that start a native Famulor flow.
Contact Replied
Triggers when a contact replies to a Conversation in Intercom.
Conversation assigned to any Intercom admin
Triggers when a conversation is assigned to an admin
Conversation Closed
Triggers when a conversation is closed.
Conversation snoozed
Triggers when a conversation is snoozed
Conversation unsnoozed
Triggers when a conversation is unsnoozed
Conversation was rated
Triggers when a conversation is rated
Intercom
Customer messaging platform for sales, marketing, and support
Lead Added Email
Triggers when a lead enters an email address.
Lead Converted To User
Triggers when a lead is converted to a user.
New Company
Triggers when a new company is created.
New Conversation
Triggers when a conversation is created by a user or lead (not an admin).
New Lead
Triggers when a new lead is created.
New Ticket
Triggers when a new ticket is created.
New User
Triggers when a new user is created.
Note added to conversation
Triggers when a note is added to a conversation
Reply from a user or lead
Triggers when a reply is received from a user or lead (not an admin)
Reply from an Intercom admin
Triggers when a reply is received from an Intercom admin (not a user or lead)
Tag added to a conversation part
Triggers when a conversation part is tagged.
Tag Added to Lead
Triggers when a tag is added to a lead.
Tag Added to User
Triggers when a tag is added to a user.
Updated Contact
Triggers when a contact is updated.
Live in three steps
Connect Intercom in the automation platform.
01
Connect your Intercom account
OAuth, API key or MCP: credentials stay encrypted on the connection.
02
Build the automation
Wire triggers, AI steps and Intercom actions in the visual builder.
03
Test and activate
Dry-run against sample data, then activate. Every run lands in history.
Ready to connect Intercom to the native engine?
Start an automation run: triggers, AI steps, CRM and run history, plus 1000+ more apps.
Intercom FAQ
Frequently asked questions about the Intercom integration
Setup takes less than 5 minutes. Connect your Intercom account, configure your voice agent preferences, and start automating your phone calls immediately.