Zendesk
Customer service software and support ticket system
How the flow runs
A native automation connects Zendesk to calls, CRM and run history.
What the engine includes
No-code flows for Zendesk: triggers, AI steps, CRM and history in Famulor.
Triggers
Calls, bookings, inbound webhooks, schedules and CRM events start the flow.
AI steps
Generate text, extract fields, branch and loop, inside the builder.
CRM & apps
Native CRM actions plus 1000+ connected apps on the automation platform.
Zendesk, designed for AI agents.
Convert Zendesk to agentic-first. Milian builds the automation workflow, connects it to your assistant, and runs it in the conversation or on a schedule.
AI-Native Automation
Milian turns your brief into a workflow and connects it to the right assistant.
Milian Missions
Run work now, during a conversation, or on a schedule. Milian uses your connected apps.
Agentic Communication
Agents read context, write data back, and complete the next process step themselves.
Available actions
Actions Famulor can run in Zendesk from an automation run.
Add Comment to Ticket
Append a public/private comment to a ticket.
Add Tag to Ticket
Apply one or more tags to a ticket.
Create Organization
Create a new organization record.
Create Ticket
Create a new ticket in Zendesk.
Create User
Add a new user to the Zendesk instance.
Custom API Call
Make a custom API call to a specific endpoint
Delete User
Remove a user and associated records from the account.
Find Organization(s)
Search organizations by name, domain, external ID, or other criteria.
Find Ticket(s)
Search tickets by ID, field, or content.
Find User(s)
Search users by email, name, role, or other criteria.
Update Organization
Update existing organization fields.
Update Ticket
Modify ticket fields or status via API call.
Zendesk
Customer service software and support ticket system
Available triggers
Events in Zendesk that start a native Famulor flow.
New Action on Ticket
Fires when the specified ticket updates. Requires a Zendesk Trigger with Notify active webhook.
New Organization
Fires when a new organization record is created. Uses Zendesk event webhook (no Trigger needed).
New Suspended Ticket
Fires when a ticket is suspended. Requires a Zendesk Trigger with Notify active webhook. Suspended tickets auto-delete after 14 days.
New Ticket
Fires when a new ticket is created (optionally filtered by organization). Requires a Zendesk Trigger with Notify active webhook.
New ticket in view
Triggers when a new ticket is created in a view
New User
Fires when a new user is created. Uses Zendesk event webhook (no Trigger needed).
Tag Added to Ticket
Fires when a ticket update includes the specified tag. Requires a Zendesk Trigger with Notify active webhook.
Updated Ticket
Fires when an existing ticket is updated. Requires a Zendesk Trigger with Notify active webhook.
Zendesk
Customer service software and support ticket system
Live in three steps
Connect Zendesk in the automation platform.
01
Connect your Zendesk account
OAuth, API key or MCP: credentials stay encrypted on the connection.
02
Build the automation
Wire triggers, AI steps and Zendesk actions in the visual builder.
03
Test and activate
Dry-run against sample data, then activate. Every run lands in history.
Ready to connect Zendesk to the native engine?
Start an automation run: triggers, AI steps, CRM and run history, plus 1000+ more apps.
Zendesk FAQ
Frequently asked questions about the Zendesk integration
Setup takes less than 5 minutes. Connect your Zendesk account, configure your voice agent preferences, and start automating your phone calls immediately.