Zendesk
Customer service software and support ticket system
Connect Zendesk with Famulor's telephony AI to create powerful automated workflows. Our AI phone assistant automates your phone calls and syncs data seamlessly with Zendesk. Setup takes less than 5 minutes with our no-code platform.
Workflow Examples
See how you can automate your workflows with Zendesk and Famulor's telephony AI. Our AI phone agent revolutionizes your business processes.
AI Phone Automation
Famulor's telephony AI automatically triggers actions in Zendesk based on call content and AI agent interactions
Feature Highlights
Create no‑code AI phone call systems with Zendesk integration: never miss a call and convert more leads.
Smart Automation
Transform Zendesk workflows with AI voice agents.
- 24/7 automated responses
- Instant Zendesk data sync
No‑Code Platform
Set up Zendesk integration in minutes.
- Visual workflow builder
- Pre‑built Zendesk templates
Advanced Analytics
Get real‑time insights from every Zendesk interaction.
- Call success metrics
- Zendesk data insights
Available Actions
Actions that Famulor's telephony AI can perform in Zendesk from your AI phone assistant workflows
Add Comment to Ticket
Append a public/private comment to a ticket.
Add Tag to Ticket
Apply one or more tags to a ticket.
Create Organization
Create a new organization record.
Create Ticket
Create a new ticket in Zendesk.
Create User
Add a new user to the Zendesk instance.
Custom API Call
Make a custom API call to a specific endpoint
Delete User
Remove a user and associated records from the account.
Find Organization(s)
Search organizations by name, domain, external ID, or other criteria.
Find Ticket(s)
Search tickets by ID, field, or content.
Find User(s)
Search users by email, name, role, or other criteria.
Update Organization
Update existing organization fields.
Update Ticket
Modify ticket fields or status via API call.
Zendesk
Customer service software and support ticket system
Available Triggers
Events in Zendesk that can start your Famulor telephony AI workflows and activate the AI phone assistant
New Action on Ticket
Fires when the specified ticket updates. Requires a Zendesk Trigger with Notify active webhook.
New Organization
Fires when a new organization record is created. Uses Zendesk event webhook (no Trigger needed).
New Suspended Ticket
Fires when a ticket is suspended. Requires a Zendesk Trigger with Notify active webhook. Suspended tickets auto-delete after 14 days.
New Ticket
Fires when a new ticket is created (optionally filtered by organization). Requires a Zendesk Trigger with Notify active webhook.
New ticket in view
Triggers when a new ticket is created in a view
New User
Fires when a new user is created. Uses Zendesk event webhook (no Trigger needed).
Tag Added to Ticket
Fires when a ticket update includes the specified tag. Requires a Zendesk Trigger with Notify active webhook.
Updated Ticket
Fires when an existing ticket is updated. Requires a Zendesk Trigger with Notify active webhook.
Zendesk
Customer service software and support ticket system
Quick Setup Guide
Get started with Zendesk integration in 3 simple steps
Connect your Zendesk account
Authenticate your Zendesk account with Famulor using OAuth or API keys. Your credentials are stored securely.
Create your workflow
Use our visual workflow builder to connect Famulor voice agents with Zendesk actions and triggers.
Test and deploy
Test your integration with sample data, then deploy it to start automating your workflows in real-time.
Ready to connect Zendesk with telephony AI?
Start automating your workflows with Zendesk and Famulor's telephony AI today. Our AI phone assistant revolutionizes your business processes.
FAQ
Frequently asked questions about Zendesk integration