Tenant care that doesn't wait until Monday morning
Take maintenance reports, emergency calls and viewing requests around the clock — and dispatch the right trade instead of parking everything in a shared inbox.
Call in progress…
Where property management calls usually go wrong
The same handful of problems show up in almost every call queue, long before an agent gets involved.
The phone is a second full-time job
Heating, water, keys, Nebenkosten — tenants call constantly. Every ring pulls a manager off owner reporting and contractor chasing.
Emergencies do not respect office hours
A burst pipe at 23:00 that hits voicemail is damage you will pay for, plus a tenant who has already called the Hausverwaltung next door.
Viewings, handovers and trades never line up
Coordinating tenant, owner and contractor by phone is how a two-day repair becomes two weeks.
Milian · AI agent
Inbound call
A tenant is ringing
Milian answers immediately and opens the right workflow for property management.
Where the agent takes work off your plate
Built around the calls property management teams actually handle every day. This is not a generic script.
Maintenance triage
Reports are categorized — heating, water, electrical, lock — and prioritized so a leak does not sit behind a mailbox question.
Trade dispatch
Urgent jobs notify the contracted plumber or electrician with the address and access notes already captured.
Tenant questions
House rules, waste dates and Nebenkosten explanations come from your knowledge base; anything sensitive goes to the manager.
Viewings and handovers
Apartment viewings and key handovers get booked against the connected calendar instead of a chain of callbacks.
A written trail on every call
Every report is logged with time, unit and category — ready for owners, insurers and the next shift.
Night and weekend emergency line
After-hours callers still get a human-sounding intake, with true emergencies escalated to the on-call number immediately.
Built to keep up with property management call volume
Three numbers that show what the agent delivers across every call.
Less time managers spend on routine tenant calls
Emergency maintenance intake, including nights
Faster first response on heating and water reports
The building blocks behind this workflow
The parts of the platform property management teams use most for this workflow.
Questions about property management
It captures the report and can notify the contracted trade or on-call number you configure. The contractor still does the work; the agent stops the ticket from waiting until morning.
See it work for property management
Start an agent for this workflow, give it a task and call it in the next few minutes.
