Warm Transfer with Context
When a transfer is triggered, the receiving agent or human rep gets a full briefing before they pick up — including caller intent, conversation summary, and suggested next action.
Call Transfer
Move calls forward —
with Call Transfer.
Transfer calls with full context to your team or any destination — warm, cold, or agent-to-agent.
GDPR compliantEU hostedLive in 1 week
Powered by
- Anthropic
- OpenAI
- ElevenLabs
- Deepgram
- Cartesia
- Twilio
- Gladia
- AWS
- Microsoft Azure
- Cloudflare
- Google Gemini
Call Transfer · RESULTS
What Call Transfer
delivers in 90 days.
context preserved
100%
transfer time
<2s
handoff quality
warm
routing
multi-destination
FEATURES
Everything you
need.
Cold Transfer Option
For high-volume routing or simple handoffs, cold transfers connect the caller instantly to the right destination without delay. Fast, reliable, and fully configurable.
Agent-to-Agent Handoff
Route calls between AI agents based on topic, language, or intent. Specialized agents handle specialized topics — callers always reach the right expertise.
IVR-Aware Routing
Transfers are aware of your existing IVR setup and can route calls through it intelligently — or bypass it entirely when speed matters more than structure.
Custom Routing Logic
Define exactly when and where calls are transferred: by time of day, department, language, caller history, or any custom condition from your CRM or webhook.
Transfer Notes & Summaries
Every transfer includes an AI-generated call summary. The receiving party sees what was discussed, what the caller needs, and the recommended response — before the first word is spoken.
HOW IT WORKS
Three steps
to go live.
- 01
Transferregeln konfigurieren
Lege fest, wann ein Anruf weitergeleitet wird: bei bestimmten Absichten, Keywords oder Bedingungen aus deinem CRM. Keine Programmierung erforderlich.
- 02
Routing-Logik & Erfahrung definieren
Bestimme, ob der Transfer warm oder kalt erfolgen soll, welche Zusammenfassung übermittelt wird und wie der Anrufer während der Übergabe betreut wird.
- 03
Testen, verfeinern & live schalten
Führe Testanrufe durch, überprüfe die Transferqualität im Dashboard und schalte deine Konfiguration live – typischerweise innerhalb eines Tages.
CUSTOMER STORY
“Our team gets every call with full context — no more repetition. Customer satisfaction has noticeably improved.”
Maria Schmidt
TechSales GmbH
FAQ
Questions teams
ask before they switch.
GET STARTED
No dropped calls. No lost context.
Start with Call Transfer and see how seamless handoffs transform your team performance.
No credit card requiredGDPR compliantFirst agent live in under a week