Zendesk
Kundenservice-Software und Support-Ticket-System
So läuft der Flow
Ein nativer Automat verbindet Zendesk mit Anrufen, CRM und Run-History.
Was die Engine mitbringt
No-Code-Flows für Zendesk: Trigger, KI-Steps, CRM und History in Famulor.
Trigger
Calls, Buchungen, Inbound-Webhooks, Zeitpläne und CRM-Events starten den Flow.
KI-Steps
Text erzeugen, Felder extrahieren, Bedingungen und Loops, direkt im Builder.
CRM & Apps
Native CRM-Aktionen plus 1000+ verbundene Apps über die Automationsplattform.
Verfügbare Aktionen
Aktionen, die Famulor in Zendesk aus einem Automationslauf ausführt.
Add Comment to Ticket
Append a public/private comment to a ticket.
Add Tag to Ticket
Apply one or more tags to a ticket.
Create Organization
Create a new organization record.
Create Ticket
Create a new ticket in Zendesk.
Create User
Add a new user to the Zendesk instance.
Custom API Call
Make a custom API call to a specific endpoint
Delete User
Remove a user and associated records from the account.
Find Organization(s)
Search organizations by name, domain, external ID, or other criteria.
Find Ticket(s)
Search tickets by ID, field, or content.
Find User(s)
Search users by email, name, role, or other criteria.
Update Organization
Update existing organization fields.
Update Ticket
Modify ticket fields or status via API call.
Zendesk
Customer service software and support ticket system
Verfügbare Auslöser
Ereignisse in Zendesk, die einen nativen Famulor-Flow starten.
New Action on Ticket
Fires when the specified ticket updates. Requires a Zendesk Trigger with Notify active webhook.
New Organization
Fires when a new organization record is created. Uses Zendesk event webhook (no Trigger needed).
New Suspended Ticket
Fires when a ticket is suspended. Requires a Zendesk Trigger with Notify active webhook. Suspended tickets auto-delete after 14 days.
New Ticket
Fires when a new ticket is created (optionally filtered by organization). Requires a Zendesk Trigger with Notify active webhook.
New ticket in view
Triggers when a new ticket is created in a view
New User
Fires when a new user is created. Uses Zendesk event webhook (no Trigger needed).
Tag Added to Ticket
Fires when a ticket update includes the specified tag. Requires a Zendesk Trigger with Notify active webhook.
Updated Ticket
Fires when an existing ticket is updated. Requires a Zendesk Trigger with Notify active webhook.
Zendesk
Customer service software and support ticket system
In drei Schritten live
Zendesk in der Automationsplattform verbinden.
1
Zendesk-Konto verbinden
OAuth, API-Key oder MCP: Credentials bleiben verschlüsselt in der Connection.
2
Automation bauen
Trigger, KI-Steps und Zendesk-Aktionen im visuellen Builder verknüpfen.
3
Testen und aktivieren
Dry-Run gegen Beispieldaten, dann aktivieren. Jeder Lauf landet in der History.
Zendesk mit der nativen Engine verbinden?
Starte einen Automationslauf: Trigger, KI-Steps, CRM und Run-History, plus 1000+ weitere Apps.
Zendesk FAQ
Häufige Fragen zur Zendesk-Integration
Die Einrichtung dauert weniger als 5 Minuten. Verbinde dein Zendesk-Konto, konfiguriere die Praeferenzen deines Sprachagenten und starte sofort mit der Automatisierung.