Slack
Slack is the productivity platform that brings teams together. With channels, messaging, AI tools, and over 2,600 app integrations, Slack enables seamless collaboration and workflow automation.
How the flow runs
A native automation connects Slack to calls, CRM and run history.
Use cases with Famulor
How to automate Slack with the native automation platform.
Instant Slack notification for incoming support calls with priority and customer information
Automatic posting of call summaries to relevant team channels after conversation ends
Real-time alerts for urgent customer requests directly to the responsible support team
What the engine includes
No-code flows for Slack: triggers, AI steps, CRM and history in Famulor.
Triggers
Calls, bookings, inbound webhooks, schedules and CRM events start the flow.
AI steps
Generate text, extract fields, branch and loop, inside the builder.
CRM & apps
Native CRM actions plus 1000+ connected apps on the automation platform.
Available actions
Actions Famulor can run in Slack from an automation run.
Add Reaction to Message
Add an emoji reaction to a message.
Create Channel
Creates a new channel.
Custom API Call
Make a custom API call to a specific endpoint
Find User by Email
Finds a user by matching against their email address.
Find User by Handle
Finds a user by matching against their Slack handle.
Find User by ID
Finds a user by their ID.
Get channel history
Retrieve all messages from a specific channel ("conversation") between specified timestamps
Get File
Return information about a given file ID.
Get Message by Timestamp
Retrieves a specific message from a channel history using the message's timestamp.
Invite User to Channel
Invites an existing User to an existing channel.
List users
List all users of the workspace
Markdown to Slack format
Convert Markdown-formatted text to Slack's pseudo - markdown syntax
Request Action from A User
Send a message to a user and wait until the user selects an action
Request Action in A Channel
Send a message in a channel and wait until an action is selected
Request Approval from A User
Send approval message to a user and then wait until the message is approved or disapproved
Request Approval in a Channel
Send approval message to a channel and then wait until the message is approved or disapproved
Retrieve Thread Messages
Retrieves thread messages by channel and thread timestamp.
Search messages
Searches for messages matching a query
Send Message To A Channel
Send message to a channel
Send Message To A User
Send message to a user
Set Channel Topic
Sets the topic on a selected channel.
Set User Status
Sets a user's custom status
Slack
Channel-based messaging platform
Update message
Update an existing message
Update Profile
Update basic profile field such as name or title.
Upload file
Upload file without sharing it to a channel or user
Available triggers
Events in Slack that start a native Famulor flow.
Channel created
Triggers when a channel is created
New Command in Channel
Triggers when a specific command is sent to the bot (e.g., @bot command arg1 arg2)
New Command in Direct Message
Triggers when a specific command is sent to the bot (e.g., @bot command arg1 arg2) via Direct Message.
New Direct Message
Triggers when a message was posted in a direct message channel.
New Mention in Channel
Triggers when a username is mentioned.
New Mention in Direct Message
Triggers when a username is mentioned in a direct message channel.
New Message Posted to Channel
Triggers when a new message is posted to a specific #channel you choose.
New Public Message Posted Anywhere
Triggers when a new message is posted to any channel.
New Reaction
Triggers when a new reaction is added to a message
New Saved Message
Triggers when you save a message.
New Team Custom Emoji
Triggers when a custom emoji has been added to a team.
New User
Triggers when a new user is created / first joins your org.
Slack
Channel-based messaging platform
Live in three steps
Connect Slack in the automation platform.
1
Connect your Slack account
OAuth, API key or MCP: credentials stay encrypted on the connection.
2
Build the automation
Wire triggers, AI steps and Slack actions in the visual builder.
3
Test and activate
Dry-run against sample data, then activate. Every run lands in history.
Ready to connect Slack to the native engine?
Start an automation run: triggers, AI steps, CRM and run history, plus 1000+ more apps.
Slack FAQ
Frequently asked questions about the Slack integration
Setup takes less than 5 minutes. Connect your Slack account, configure your voice agent preferences, and start automating your phone calls immediately.