Glossary
Last updated: 2024-11-20Screen Pop
Feature that automatically displays relevant information on a screen when a call comes in.
A Screen Pop is a feature that automatically displays relevant information on a computer screen when a call comes in. Screen Pops are frequently used in call centers and customer service applications to provide agents with the information they need to help callers quickly and efficiently.
Famulor offers seamless integration with CRM systems for advanced Screen Pop functionality, ensuring that full context is preserved even when transferring to a human agent.