Glossary
Last updated: 2024-11-20Voice Agent (Sprachagent)
A conversational interface that can interact with your customers over the phone, just like a human.
A Voice Agent is a conversational interface that can interact with your customers over the phone, just like a human. These agents can answer questions, provide information, and even perform actions on your behalf.
Unlike simple chatbots, Voice Agents use advanced Speech-to-Text (STT) and Text-to-Speech (TTS) technologies to enable natural verbal communication.