Userlike
German live-chat and customer-messaging platform (Cologne) for website chat and WhatsApp support.

How the flow runs
A native automation connects Userlike to calls, CRM and run history.
Use cases with Famulor
How to automate Userlike with the native automation platform.

Trigger an AI callback when a Userlike chat requests a phone call

Create a contact from a chat conversation

Escalate unresolved chats to an outbound call
What the engine includes
No-code flows for Userlike: triggers, AI steps, CRM and history in Famulor.
Triggers
Calls, bookings, inbound webhooks, schedules and CRM events start the flow.
AI steps
Generate text, extract fields, branch and loop, inside the builder.
CRM & apps
Native CRM actions plus 1000+ connected apps on the automation platform.
Userlike, designed for AI agents.
Convert Userlike to agentic-first. Milian builds the automation workflow, connects it to your assistant, and runs it in the conversation or on a schedule.
AI-Native Automation
Milian turns your brief into a workflow and connects it to the right assistant.
Milian Missions
Run work now, during a conversation, or on a schedule. Milian uses your connected apps.
Agentic Communication
Agents read context, write data back, and complete the next process step themselves.

Available actions
Actions Famulor can run in Userlike from an automation run.

Send message
Send a chat message

Create contact
Create a contact

Get conversation
Retrieve a chat conversation

Available triggers
Events in Userlike that start a native Famulor flow.

New chat
Fires when a chat starts

Callback requested
Fires when a caller requests a callback
Live in three steps
Connect Userlike in the automation platform.
01
Connect your Userlike account
OAuth, API key or MCP: credentials stay encrypted on the connection.
02
Build the automation
Wire triggers, AI steps and Userlike actions in the visual builder.
03
Test and activate
Dry-run against sample data, then activate. Every run lands in history.
Ready to connect Userlike to the native engine?
Start an automation run: triggers, AI steps, CRM and run history, plus 1000+ more apps.
Userlike FAQ
Frequently asked questions about the Userlike integration
Setup takes less than 5 minutes. Connect your Userlike account, configure your voice agent preferences, and start automating your phone calls immediately.


