The agent calls recipients to confirm delivery windows, answers status questions by tracking number and takes driver reports like traffic, breakdowns or deliveries by voice. With international drivers it speaks their language. Your dispatchers get their time back.
With Famulor, your agent picks up.
In logistics, communication is everything. But dispatchers spend far too much time on the phone.
Without Famulor
Drivers call because no one is home or the address is wrong.
Customers ask impatiently: "When will my delivery arrive?"
Dispatchers are overloaded and make planning errors.
With Famulor
Calls recipients automatically ("Driver will be there in 30 min").
Records delivery obstacles from the driver and documents them.
Answers customer status questions immediately using the tracking number.
Proactively calls recipients to confirm or agree on delivery windows.
Records status reports ("Traffic jam", "Breakdown", "Delivered") via voice and updates the TMS.
Communicates with international drivers in their native language (Polish, Romanian, etc.).
API for shipment data.
When to call (e.g., 1h before delivery)?
Which languages are needed?
Famulor syncs with the CRM, calendar and helpdesk you already run.
languages
countries with local numbers
integrations
always on
Pick a vertical. The same agent answers inbound calls, runs outbound campaigns, and picks up the thread on WhatsApp and email. In 120 languages.
Working in another vertical? The agent is built from your own knowledge base, flow and tools: see the agent builder.
Yes, our speech recognition is trained on strong accents and background noise (truck cabin).
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