The Intelligent Control Center for Your Fleet Fewer Empty Runs, Happier Customers
Famulor relieves dispatchers from routine calls. The AI coordinates delivery dates with recipients and receives status reports from drivers.
The Problem: Phone Jam in Dispatch
Drivers call because no one is home or the address is wrong.
Customers ask impatiently: "When will my delivery arrive?"
Dispatchers are overloaded and make planning errors.
The Solution: Automated Coordination
Calls recipients automatically ("Driver will be there in 30 min").
Records delivery obstacles from the driver and documents them.
Answers customer status questions immediately using the tracking number.
What the agent does here
The parts of the platform that take the call, book the slot, and write the outcome back.
Notification (Outbound)
Proactively calls recipients to confirm or agree on delivery windows.
Driver Support
Records status reports ("Traffic jam", "Breakdown", "Delivered") via voice and updates the TMS.
Multilingualism
Communicates with international drivers in their native language (Polish, Romanian, etc.).
Live in a few steps
- 1
Connect TMS
API for shipment data.
- 2
Notify Rules
When to call (e.g., 1h before delivery)?
- 3
Driver Languages
Which languages are needed?
Freight forwarders drive more efficiently
Delivery Rate
Dispatch Relief
Customer Satisfaction
“Automatic notification means drivers run into far fewer locked doors.”
Every prevented second delivery saves money
Reduce the costs of the "Last Mile".
Fewer returns through proactive appointment scheduling.
Dispatchers can manage more vehicles.
No more language barriers with drivers.
Connects with your tools
Famulor syncs with the CRM, calendar and helpdesk you already run.
Questions before you go live
Yes, our speech recognition is trained on strong accents and background noise (truck cabin).
Call the agent yourself
Start an agent for this workflow and call it in the next few minutes.
Live Demo
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Agent is trained to discuss Famulor services and book appointments.
Demo AI agent
Famulor representative