What you’ll learn.
8 lessons, about 43 minutes. Every lesson gives you something to do, in practice chat or in your workspace.
- 01Lesson 1 6 min
How an AI agent works
Listen, think, speak. And know when to talk.
- 02Lesson 2 5 min
Pick the right engine
Pipeline, Realtime, Half-Cascade or Translate.
- 03Lesson 3 6 min
Write the job description
Your prompt is the agent’s brain.
- 04Lesson 4 4 min
Greeting & voice
Sound like your brand from the first second.
- 05Lesson 5 5 min
Teach it your facts
Knowledge keeps answers true.
- 06Lesson 6 5 min
Let it take action
Tools turn talk into results.
- 07Lesson 7 6 min
One agent, every channel
Website, inbox, helpdesk and social. One brain.
- 08Lesson 8 6 min
Test it & go live
Ship your first agent today.
Final exam
14 questions. Get 11 right to pass.
Certificate
AI Voice Agent Builder
Pass the exam. Share your certificate.
You earn the title AI Voice Agent Builder. With a credential ID, a public verify link and one click to LinkedIn.
Your next course.
Level 2 · AdvancedOpens next 4 lessons · 25 min
Agentic Workflows & Integrations
APIs, conversation flows, automations and WhatsApp. The deep end.
Agentic Workflow ArchitectView courseSpecializationOpens next 3 lessons · 15 min
Trust, Privacy & Compliance
Consent, opt-outs, data protection and responsible AI in practice.
Responsible AI GuardianView courseSpecializationOpens next 3 lessons · 19 min
Global AI Rulebook: EU, US & Beyond
The EU AI Act, US calling and texting rules, GDPR and AI laws worldwide. For people who deploy AI agents.
Global AI Policy StrategistView course
Your first lesson is waiting.
Enroll and start with “How an AI agent works”. Your progress stays with your login.