3CX
European (Cyprus) software-based PBX and phone system with a Call Control API for businesses.
How the flow runs
A native automation connects 3CX to calls, CRM and run history.
Use cases with Famulor
How to automate 3CX with the native automation platform.
Route 3CX inbound calls to the Famulor AI voice assistant
Log 3CX call events with AI outcomes in your CRM
Trigger outbound AI callbacks from 3CX queues
What the engine includes
No-code flows for 3CX: triggers, AI steps, CRM and history in Famulor.
Triggers
Calls, bookings, inbound webhooks, schedules and CRM events start the flow.
AI steps
Generate text, extract fields, branch and loop, inside the builder.
CRM & apps
Native CRM actions plus 1000+ connected apps on the automation platform.
3CX, designed for AI agents.
Convert 3CX to agentic-first. Milian builds the automation workflow, connects it to your assistant, and runs it in the conversation or on a schedule.
AI-Native Automation
Milian turns your brief into a workflow and connects it to the right assistant.
Milian Missions
Run work now, during a conversation, or on a schedule. Milian uses your connected apps.
Agentic Communication
Agents read context, write data back, and complete the next process step themselves.
Available actions
Actions Famulor can run in 3CX from an automation run.
Make call
Initiate a call
Control call
Transfer or end a call
Get call status
Read active call status
Available triggers
Events in 3CX that start a native Famulor flow.
Incoming call
Fires on an inbound call
Call answered
Fires when a call is answered
Live in three steps
Connect 3CX in the automation platform.
01
Connect your 3CX account
OAuth, API key or MCP: credentials stay encrypted on the connection.
02
Build the automation
Wire triggers, AI steps and 3CX actions in the visual builder.
03
Test and activate
Dry-run against sample data, then activate. Every run lands in history.
Ready to connect 3CX to the native engine?
Start an automation run: triggers, AI steps, CRM and run history, plus 1000+ more apps.
3CX FAQ
Frequently asked questions about the 3CX integration
Setup takes less than 5 minutes. Connect your 3CX account, configure your voice agent preferences, and start automating your phone calls immediately.