Shopware
German open-commerce platform (Schöppingen) powering thousands of online shops across Europe.

How the flow runs
A native automation connects Shopware to calls, CRM and run history.
Use cases with Famulor
How to automate Shopware with the native automation platform.

Confirm new Shopware orders with an AI verification call

Trigger a win-back call for abandoned carts

Call customers proactively when a back-ordered item ships
What the engine includes
No-code flows for Shopware: triggers, AI steps, CRM and history in Famulor.
Triggers
Calls, bookings, inbound webhooks, schedules and CRM events start the flow.
AI steps
Generate text, extract fields, branch and loop, inside the builder.
CRM & apps
Native CRM actions plus 1000+ connected apps on the automation platform.
Shopware, designed for AI agents.
Convert Shopware to agentic-first. Milian builds the automation workflow, connects it to your assistant, and runs it in the conversation or on a schedule.
AI-Native Automation
Milian turns your brief into a workflow and connects it to the right assistant.
Milian Missions
Run work now, during a conversation, or on a schedule. Milian uses your connected apps.
Agentic E-Commerce
Agents read context, write data back, and complete the next process step themselves.

Available actions
Actions Famulor can run in Shopware from an automation run.

Get order
Retrieve an order

Update order
Update order status

Get customer
Retrieve a customer

Available triggers
Events in Shopware that start a native Famulor flow.

New order
Fires when an order is placed

Order status changed
Fires when an order status changes
Live in three steps
Connect Shopware in the automation platform.
01
Connect your Shopware account
OAuth, API key or MCP: credentials stay encrypted on the connection.
02
Build the automation
Wire triggers, AI steps and Shopware actions in the visual builder.
03
Test and activate
Dry-run against sample data, then activate. Every run lands in history.
Ready to connect Shopware to the native engine?
Start an automation run: triggers, AI steps, CRM and run history, plus 1000+ more apps.
Shopware FAQ
Frequently asked questions about the Shopware integration
Setup takes less than 5 minutes. Connect your Shopware account, configure your voice agent preferences, and start automating your phone calls immediately.


