24/7 Customer Service for Your Online Shop Reduce tickets, retain customers
Let your customers check order status, register returns, or clarify product questions by phone – without waiting.
The Problem: "Where is my package?"
Up to 40% of all calls are simple status inquiries (WISMO).
Support teams are overwhelmed during peak times (Black Friday, Christmas).
Scaling the team is expensive and slow.
The Solution: Self-Service via Voice AI
The AI checks status in the shop system and informs the customer immediately.
Automates return labels and complaint processes.
Scales infinitely – whether 10 or 10,000 calls per hour.
What the agent does here
The parts of the platform that take the call, book the slot, and write the outcome back.
Real-time Order Status
Connection to Shopify/WooCommerce/ERP to read tracking info live or send via SMS.
Returns Management
AI records return reasons and triggers the dispatch of the return label.
Product Advice
Train the AI with your product descriptions for initial purchase advice.
Live in a few steps
- 1
Connect Shop
Enter API Key.
- 2
Customize Flows
Define answers for status & returns.
- 3
Test & Live
Start with a test number.
Shops scale with Famulor
Ticket Reduction
CSAT Score
Cost/Ticket
“During peak periods like Black Week, Famulor intercepts thousands of 'Where is my package' calls so support teams can focus on real problems.”
Drastic Cost Reduction in Support
Automating routine inquiries is the biggest lever.
Massively reduces Cost Per Contact (CPC).
Enables 24/7 support without night shifts.
Relieves employees from repetitive tasks.
Connects with your tools
Famulor syncs with the CRM, calendar and helpdesk you already run.
Questions before you go live
The AI can request order number and zip code or email address and verify against the system.
Call the agent yourself
Start an agent for this workflow and call it in the next few minutes.
Live Demo
Sounds unreal? Try it now with a free test call
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Agent is trained to discuss Famulor services and book appointments.
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