The Intelligent Helpdesk That Writes Tickets Meet SLAs, Manage Technicians
Famulor answers your customers' calls, creates tickets in your system, and alerts on-call staff only for real emergencies.
The Problem: Inefficient Incident Intake
Technicians are woken up for "Printer not working".
Tickets are incomplete ("Internet is down") and require follow-up questions.
SLA violations due to missed calls.
The Solution: AI Dispatcher
Qualifies the problem (Server Down vs. Forgot Password).
Creates complete tickets with category and priority.
Escalates critical incidents via call/SMS to the on-call technician.
What the agent does here
The parts of the platform that take the call, book the slot, and write the outcome back.
Ticket Creation
Speech-to-Text: The call is transcribed and created directly as a ticket in Autotask/ConnectWise.
On-Call Routing
Checks the on-call calendar and forwards emergencies to the technician on duty.
Status Updates
Proactively informs callers about known major outages ("We are aware of the outage in Zone A").
Live in a few steps
- 1
Connect PSA
API access to ticketing system.
- 2
Emergency Rules
What constitutes a Prio-1 ticket?
- 3
On-Call Calendar
Who is on duty when?
MSPs improve their SLAs
SLA Compliance
Ticket Quality
False Alarms
“Famulor filters out trivial issues and only alerts technicians for genuine emergencies – no more night-time wake-up calls for small stuff.”
More efficient use of expensive experts
Let your experts solve problems, not answer phones.
Reduces "First Response Time" (FRT) to seconds.
Avoids unnecessary technician call-outs.
Enables scalable Managed Services.
Connects with your tools
Famulor syncs with the CRM, calendar and helpdesk you already run.
Questions before you go live
The AI can guide users through the process for password resets but does not perform security-critical changes itself.
Call the agent yourself
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Live Demo
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