Product advice that doesn't pull someone off the floor
Answer stock questions, take pickup orders and handle after-sales — without leaving a customer standing at the till.
Call in progress…
Where retail calls usually go wrong
The same handful of problems show up in almost every call queue, long before an agent gets involved.
The shop is open, the phone is not really
Staff on the floor cannot serve a caller and a customer at once. After closing, the line is dead and so is the sale.
Stock questions need a back-room check
Size, color and 'do you still have it' are the same three questions, every hour, and they still interrupt whoever is closest to the phone.
Complaints land on whoever picked up
Warranty, returns and repair drop-offs get handled differently depending on who had a free hand — and customers notice.
Milian · AI agent
Inbound call
A shopper is ringing
Milian answers immediately and opens the right workflow for retail.
Where the agent takes work off your plate
Built around the calls retail teams actually handle every day. This is not a generic script.
Product and stock questions
Callers hear whether an item is in store, in another branch, or on order — pulled from the inventory you connect.
Pickup and reservation
The agent reserves the item, takes a name and offers a pickup window, then texts the confirmation.
Phone orders
Repeat customers can place a standard order by voice, with delivery or pickup captured before the call ends.
After-sales and warranty
Return and repair requests get the receipt details and reason logged, then routed to the desk that actually processes them.
Offers and loyalty
Current promotions and loyalty questions are answered from your knowledge base, consistently, instead of whoever last read the briefing.
WhatsApp for the shoppers who text
The same stock and reservation flow works over WhatsApp, so a photo of a product can turn into a held item.
Built to keep up with retail call volume
Three numbers that show what the agent delivers across every call.
More phone-originated sales once the line always answers
Stock and reservation questions after the shutters go down
Countries you can get a local number in
The building blocks behind this workflow
The parts of the platform retail teams use most for this workflow.
Questions about retail
Once connected to your inventory or POS, the agent answers from live availability instead of guessing from a printed list.
See it work for retail
Start an agent for this workflow, give it a task and call it in the next few minutes.
