Product advice that doesn't pull someone off the floor
Answer stock questions, take pickup orders and handle after-sales — without leaving a customer standing at the till.
Appel en cours…
Là où les appels se compliquent
Les mêmes problèmes reviennent dans presque toutes les files avant qu’un agent intervienne.
The shop is open, the phone is not really
Staff on the floor cannot serve a caller and a customer at once. After closing, the line is dead and so is the sale.
Stock questions need a back-room check
Size, color and 'do you still have it' are the same three questions, every hour, and they still interrupt whoever is closest to the phone.
Complaints land on whoever picked up
Warranty, returns and repair drop-offs get handled differently depending on who had a free hand — and customers notice.
Milian · Agent IA
Appel entrant
Un client appelle
Milian décroche immédiatement et ouvre le bon flux pour le commerce de détail.
Là où l’agent vous libère du temps
Conçu pour les appels que votre équipe traite chaque jour. Aucun script générique.
Product and stock questions
Callers hear whether an item is in store, in another branch, or on order — pulled from the inventory you connect.
Pickup and reservation
The agent reserves the item, takes a name and offers a pickup window, then texts the confirmation.
Phone orders
Repeat customers can place a standard order by voice, with delivery or pickup captured before the call ends.
After-sales and warranty
Return and repair requests get the receipt details and reason logged, then routed to the desk that actually processes them.
Offers and loyalty
Current promotions and loyalty questions are answered from your knowledge base, consistently, instead of whoever last read the briefing.
WhatsApp for the shoppers who text
The same stock and reservation flow works over WhatsApp, so a photo of a product can turn into a held item.
Prêt pour chaque volume d’appels
Trois chiffres montrent ce que l’agent apporte à chaque appel.
More phone-originated sales once the line always answers
Stock and reservation questions after the shutters go down
Countries you can get a local number in
Les briques derrière ce flux
Les éléments de la plateforme que votre équipe utilise le plus pour ce flux.
Questions avant de commencer
Once connected to your inventory or POS, the agent answers from live availability instead of guessing from a printed list.
Testez-le avec votre équipe
Lancez un agent pour ce flux, donnez-lui une tâche et appelez-le dans quelques minutes.
