Never miss a trade job while you're on the tools
Accept the job, price the standard work, and book the visit — even when the whole crew is on site or the van is already rolling.
Call in progress…
Where trade services calls usually go wrong
The same handful of problems show up in almost every call queue, long before an agent gets involved.
The lucrative call comes while you're on a roof
Tradespeople cannot pick up mid-job. A missed ring is often an emergency that pays — and goes to whoever answered first.
Quotes and slots interrupt the actual work
Every callback for a measurement, a window or a 'can you come Saturday' is time not billed on the current site.
After-hours emergencies go to the next firm
Burst pipes and power faults do not wait for Monday. Without a night line, those jobs never hit your book.
Milian · AI agent
Inbound call
A job inquiry is ringing
Milian answers immediately and opens the right workflow for trade services.
Where the agent takes work off your plate
Built around the calls trade services teams actually handle every day. This is not a generic script.
Job intake on the first call
The agent captures the work, address, access notes and urgency, then books a visit window from the connected calendar.
Ballpark quotes for standard jobs
For work you've priced — a socket, a trap, a lock change — the agent can share a range and still book a site visit for anything unclear.
Emergency triage
Urgent jobs are flagged immediately and routed to whoever is on call, with the address already in the notes.
Visit reminders
A text or call the day before cuts empty drives when the customer forgot they booked the morning slot.
After-hours coverage
Nights and Sundays get the same intake as a weekday, so the job is on the board before you pick up the keys.
Follow-up after the job
A short outbound call can check the work, catch a callback, and ask for the review you never have time to request.
Built to keep up with trade services call volume
Three numbers that show what the agent delivers across every call.
Fewer missed calls while the crew is on site
Emergency intake nights and weekends
More jobs booked from the same inbound line
The building blocks behind this workflow
The parts of the platform trade services teams use most for this workflow.
Questions about trade services
Yes. The first questions sort leak/no-power/lockout from routine work, and urgent jobs go straight to the on-call number.
See it work for trade services
Start an agent for this workflow, give it a task and call it in the next few minutes.
