Accept the job, price the standard work, and book the visit — even when the whole crew is on site or the van is already rolling.
Call in progress…
The same handful of problems show up in almost every call queue, long before an agent ever gets involved.
Tradespeople cannot pick up mid-job. A missed ring is often an emergency that pays — and goes to whoever answered first.
Every callback for a measurement, a window or a 'can you come Saturday' is time not billed on the current site.
Burst pipes and power faults do not wait for Monday. Without a night line, those jobs never hit your book.
Built around the calls trade services teams actually handle every day — not a generic script.
The agent captures the work, address, access notes and urgency, then books a visit window from the connected calendar.
For work you've priced — a socket, a trap, a lock change — the agent can share a range and still book a site visit for anything unclear.
Urgent jobs are flagged immediately and routed to whoever is on call, with the address already in the notes.
A text or call the day before cuts empty drives when the customer forgot they booked the morning slot.
Nights and Sundays get the same intake as a weekday, so the job is on the board before you pick up the keys.
A short outbound call can check the work, catch a callback, and ask for the review you never have time to request.
A few generic numbers that describe how the agent behaves on every single call.
Fewer missed calls while the crew is on site
Emergency intake nights and weekends
More jobs booked from the same inbound line
The parts of the platform trade services teams lean on most for this workflow.
Yes. The first questions sort leak/no-power/lockout from routine work, and urgent jobs go straight to the on-call number.
Spin up an agent for this exact workflow, give it a task, and call it yourself in the next few minutes.
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