Order status and returns, answered instantly
Give shoppers a real-time answer on where their order is and start a return or exchange, without a single ticket sitting in the queue.
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Wo Anrufe oft schieflaufen
Diese Probleme tauchen in fast jeder Warteschlange auf, lange bevor ein Agent übernimmt.
Support volume spikes with every sale
A promotion or shipping delay can triple your contact volume overnight, and callers waiting on hold start leaving reviews before you can respond.
Order status is the same question, over and over
"Where's my order" is most of your call volume, and it's answered the same way every time — a lookup your team could skip entirely.
Returns start with a phone call nobody wanted
Customers wanting a return or exchange often call first, and a slow answer is a customer who escalates instead of waiting.
Milian · KI-Agent
Anruf geht ein
Ein Kunde ruft an
Milian nimmt sofort ab und öffnet den passenden Branchenablauf. Bereich: E-Commerce.
Wo der Agent dir Arbeit abnimmt
Gebaut für die Anrufe, die dein Team täglich bearbeitet. Kein Standardskript.
Order status lookup
Callers get a live answer on shipping status, delivery estimates or delays, pulled from your connected order system.
Returns & exchanges
The agent starts a return or exchange on the call, capturing the reason and item, so your team receives a ready-to-process request.
Delivery delay handling
During shipping disruptions, the agent proactively explains the delay and offers the options you've configured, cutting down on repeat calls.
WhatsApp order updates, SMS confirmations
The same agent answers order questions over WhatsApp, so customers can text instead of call and still get a real answer — with outbound SMS handling tracking updates and confirmations.
Post-purchase outreach
Outbound calls or messages follow up after delivery to catch issues early, before they turn into a return or a bad review.
Für jedes Anrufvolumen gebaut
Drei Zahlen zeigen, was der Agent bei jedem Anruf leistet.
Order and return questions answered around the clock
Countries you can get a local number in
Same agent, same answers — plus SMS for tracking updates
Die Bausteine hinter diesem Ablauf
Diese Teile der Plattform nutzt dein Team für diesen Ablauf am häufigsten.
Fragen vor dem Start
Yes, once connected to your order or CRM system through a webhook, the agent pulls live shipping and delivery details instead of giving a generic answer.
So arbeitet Famulor für dein Team
Starte einen Agenten für diesen Ablauf, gib ihm eine Aufgabe und ruf ihn in wenigen Minuten selbst an.
