Status calls that don't steal a dispatcher
Answer shipment status, lock delivery windows and warn about delays — so dispatch spends the day on exceptions, not on 'where's my pallet'.
Llamada en curso…
Dónde suelen fallar las llamadas
Los mismos problemas aparecen en casi todas las colas antes de que intervenga un agente.
Dispatchers are stuck on the status hotline
Most inbound volume is 'where's my shipment' and 'can you do 14–16'. Every one of those minutes is a route that isn't being replanned.
Drivers and receivers call when the office is dark
A missed after-hours call is a missed pickup window, a warehouse that closed, or a driver waiting at a gate with nobody answering.
Nobody sees the peak pattern
Without transcripts and labels, you cannot tell that Tuesday 10:00 is 80% POD questions — so you keep staffing the wrong problem.
Milian · Agente de IA
Llamada entrante
Entra una llamada de envío
Milian atiende al instante y abre el flujo adecuado. Sector: logística.
Dónde el agente te ahorra trabajo
Creado para las llamadas que tu equipo atiende cada día. Sin guiones genéricos.
Live shipment status
Callers give a consignment or reference number; the agent reads status from the connected TMS instead of guessing.
Delivery-window confirmation
Receivers lock a window on the call, and a text goes out so the gate knows who is coming.
Driver check-ins
Drivers report arrival, delay or a failed delivery by phone; the update lands in dispatch without a radio pile-up.
Proactive delay calls
Outbound notifications reach customers when a linehaul slips, and offer a new window in the same conversation.
Gate and site instructions
Opening hours, dock numbers and documents required — from your knowledge base, in the language the driver is speaking.
Night dispatch line
After-hours exceptions still get logged and, when needed, transferred to the on-call dispatcher.
Preparado para cualquier volumen
Tres cifras muestran lo que el agente aporta en cada llamada.
Lower cost of handling status and window calls
Tracking and exception line for customers and drivers
Faster status answers versus waiting on dispatch
Las piezas detrás de este flujo
Las partes de la plataforma que tu equipo más usa para este flujo.
Preguntas antes de empezar
Yes, once your TMS or tracking API is connected. The agent quotes the status on the file, not a generic 'it's on the way'.
Pruébalo con tu equipo
Activa un agente para este flujo, dale una tarea y llámalo en unos minutos.
