Status calls that don't steal a dispatcher
Answer shipment status, lock delivery windows and warn about delays — so dispatch spends the day on exceptions, not on 'where's my pallet'.
Appel en cours…
Là où les appels se compliquent
Les mêmes problèmes reviennent dans presque toutes les files avant qu’un agent intervienne.
Dispatchers are stuck on the status hotline
Most inbound volume is 'where's my shipment' and 'can you do 14–16'. Every one of those minutes is a route that isn't being replanned.
Drivers and receivers call when the office is dark
A missed after-hours call is a missed pickup window, a warehouse that closed, or a driver waiting at a gate with nobody answering.
Nobody sees the peak pattern
Without transcripts and labels, you cannot tell that Tuesday 10:00 is 80% POD questions — so you keep staffing the wrong problem.
Milian · Agent IA
Appel entrant
Un appel de suivi arrive
Milian décroche immédiatement et ouvre le bon flux pour la logistique.
Là où l’agent vous libère du temps
Conçu pour les appels que votre équipe traite chaque jour. Aucun script générique.
Live shipment status
Callers give a consignment or reference number; the agent reads status from the connected TMS instead of guessing.
Delivery-window confirmation
Receivers lock a window on the call, and a text goes out so the gate knows who is coming.
Driver check-ins
Drivers report arrival, delay or a failed delivery by phone; the update lands in dispatch without a radio pile-up.
Proactive delay calls
Outbound notifications reach customers when a linehaul slips, and offer a new window in the same conversation.
Gate and site instructions
Opening hours, dock numbers and documents required — from your knowledge base, in the language the driver is speaking.
Night dispatch line
After-hours exceptions still get logged and, when needed, transferred to the on-call dispatcher.
Prêt pour chaque volume d’appels
Trois chiffres montrent ce que l’agent apporte à chaque appel.
Lower cost of handling status and window calls
Tracking and exception line for customers and drivers
Faster status answers versus waiting on dispatch
Les briques derrière ce flux
Les éléments de la plateforme que votre équipe utilise le plus pour ce flux.
Questions avant de commencer
Yes, once your TMS or tracking API is connected. The agent quotes the status on the file, not a generic 'it's on the way'.
Testez-le avec votre équipe
Lancez un agent pour ce flux, donnez-lui une tâche et appelez-le dans quelques minutes.
