Book the next session while this one is still running
Take appointment requests, fill cancellations from the waitlist and chase expiring prescriptions — without a therapist putting down a patient to pick up the phone.
Llamada en curso…
Dónde suelen fallar las llamadas
Los mismos problemas aparecen en casi todas las colas antes de que intervenga un agente.
The phone rings during treatment
Hands-on time cannot include a reception shift. Missed calls become bookings at the practice down the street.
Cancellations leave a paid slot empty
A last-minute cancel without a waitlist call is a therapist paid to wait — and a patient who still needed that hour.
Prescription questions stall the front desk
Heilmittelverordnung renewals, Zuzahlung and 'how many sessions do I have left' eat the time that should be checking patients in.
Milian · Agente de IA
Llamada entrante
Llama un paciente
Milian atiende al instante y abre el flujo adecuado. Sector: fisioterapia.
Dónde el agente te ahorra trabajo
Creado para las llamadas que tu equipo atiende cada día. Sin guiones genéricos.
Booking and rescheduling
The agent books against therapist calendars, respects treatment length, and confirms by SMS.
Waitlist fills
When a slot opens, matching patients on the waitlist get a call so the hour is not written off.
No-show reminders
A reminder call or text the day before, with an easy cancel that immediately frees the slot.
Prescription follow-up
Patients with an expiring Verordnung get a reminder to see their doctor — before you are treating without a valid prescription.
Zuzahlung and billing questions
Standard co-pay and invoice questions are answered from your knowledge base; anything messy goes to the front desk.
After-hours booking
Evening callers still get a slot, so Monday morning is not a voicemail pile.
Preparado para cualquier volumen
Tres cifras muestran lo que el agente aporta en cada llamada.
Lower cost of handling the practice phone
Bookings taken while therapists are with patients
Faster appointment booking versus callback chains
Las piezas detrás de este flujo
Las partes de la plataforma que tu equipo más usa para este flujo.
Preguntas antes de empezar
Yes — a cancel can trigger waitlist calls so the hour is offered to the next matching patient instead of sitting empty.
Pruébalo con tu equipo
Activa un agente para este flujo, dale una tarea y llámalo en unos minutos.
