Book the next session while this one is still running
Take appointment requests, fill cancellations from the waitlist and chase expiring prescriptions — without a therapist putting down a patient to pick up the phone.
Anruf läuft…
Wo Anrufe oft schieflaufen
Diese Probleme tauchen in fast jeder Warteschlange auf, lange bevor ein Agent übernimmt.
The phone rings during treatment
Hands-on time cannot include a reception shift. Missed calls become bookings at the practice down the street.
Cancellations leave a paid slot empty
A last-minute cancel without a waitlist call is a therapist paid to wait — and a patient who still needed that hour.
Prescription questions stall the front desk
Heilmittelverordnung renewals, Zuzahlung and 'how many sessions do I have left' eat the time that should be checking patients in.
Milian · KI-Agent
Anruf geht ein
Ein Patient ruft an
Milian nimmt sofort ab und öffnet den passenden Branchenablauf. Bereich: Physiotherapie.
Wo der Agent dir Arbeit abnimmt
Gebaut für die Anrufe, die dein Team täglich bearbeitet. Kein Standardskript.
Booking and rescheduling
The agent books against therapist calendars, respects treatment length, and confirms by SMS.
Waitlist fills
When a slot opens, matching patients on the waitlist get a call so the hour is not written off.
No-show reminders
A reminder call or text the day before, with an easy cancel that immediately frees the slot.
Prescription follow-up
Patients with an expiring Verordnung get a reminder to see their doctor — before you are treating without a valid prescription.
Zuzahlung and billing questions
Standard co-pay and invoice questions are answered from your knowledge base; anything messy goes to the front desk.
After-hours booking
Evening callers still get a slot, so Monday morning is not a voicemail pile.
Für jedes Anrufvolumen gebaut
Drei Zahlen zeigen, was der Agent bei jedem Anruf leistet.
Lower cost of handling the practice phone
Bookings taken while therapists are with patients
Faster appointment booking versus callback chains
Die Bausteine hinter diesem Ablauf
Diese Teile der Plattform nutzt dein Team für diesen Ablauf am häufigsten.
Fragen vor dem Start
Yes — a cancel can trigger waitlist calls so the hour is offered to the next matching patient instead of sitting empty.
So arbeitet Famulor für dein Team
Starte einen Agenten für diesen Ablauf, gib ihm eine Aufgabe und ruf ihn in wenigen Minuten selbst an.
