Book the next session while this one is still running
Take appointment requests, fill cancellations from the waitlist and chase expiring prescriptions — without a therapist putting down a patient to pick up the phone.
Call in progress…
Where physiotherapy calls usually go wrong
The same handful of problems show up in almost every call queue, long before an agent gets involved.
The phone rings during treatment
Hands-on time cannot include a reception shift. Missed calls become bookings at the practice down the street.
Cancellations leave a paid slot empty
A last-minute cancel without a waitlist call is a therapist paid to wait — and a patient who still needed that hour.
Prescription questions stall the front desk
Heilmittelverordnung renewals, Zuzahlung and 'how many sessions do I have left' eat the time that should be checking patients in.
Milian · AI agent
Inbound call
A patient call is ringing
Milian answers immediately and opens the right workflow for physiotherapy.
Where the agent takes work off your plate
Built around the calls physiotherapy teams actually handle every day. This is not a generic script.
Booking and rescheduling
The agent books against therapist calendars, respects treatment length, and confirms by SMS.
Waitlist fills
When a slot opens, matching patients on the waitlist get a call so the hour is not written off.
No-show reminders
A reminder call or text the day before, with an easy cancel that immediately frees the slot.
Prescription follow-up
Patients with an expiring Verordnung get a reminder to see their doctor — before you are treating without a valid prescription.
Zuzahlung and billing questions
Standard co-pay and invoice questions are answered from your knowledge base; anything messy goes to the front desk.
After-hours booking
Evening callers still get a slot, so Monday morning is not a voicemail pile.
Built to keep up with physiotherapy call volume
Three numbers that show what the agent delivers across every call.
Lower cost of handling the practice phone
Bookings taken while therapists are with patients
Faster appointment booking versus callback chains
The building blocks behind this workflow
The parts of the platform physiotherapy teams use most for this workflow.
Questions about physiotherapy
Yes — a cancel can trigger waitlist calls so the hour is offered to the next matching patient instead of sitting empty.
See it work for physiotherapy
Start an agent for this workflow, give it a task and call it in the next few minutes.
