Book the next session while this one is still running
Take appointment requests, fill cancellations from the waitlist and chase expiring prescriptions — without a therapist putting down a patient to pick up the phone.
Appel en cours…
Là où les appels se compliquent
Les mêmes problèmes reviennent dans presque toutes les files avant qu’un agent intervienne.
The phone rings during treatment
Hands-on time cannot include a reception shift. Missed calls become bookings at the practice down the street.
Cancellations leave a paid slot empty
A last-minute cancel without a waitlist call is a therapist paid to wait — and a patient who still needed that hour.
Prescription questions stall the front desk
Heilmittelverordnung renewals, Zuzahlung and 'how many sessions do I have left' eat the time that should be checking patients in.
Milian · Agent IA
Appel entrant
Un patient appelle
Milian décroche immédiatement et ouvre le bon flux pour la physiothérapie.
Là où l’agent vous libère du temps
Conçu pour les appels que votre équipe traite chaque jour. Aucun script générique.
Booking and rescheduling
The agent books against therapist calendars, respects treatment length, and confirms by SMS.
Waitlist fills
When a slot opens, matching patients on the waitlist get a call so the hour is not written off.
No-show reminders
A reminder call or text the day before, with an easy cancel that immediately frees the slot.
Prescription follow-up
Patients with an expiring Verordnung get a reminder to see their doctor — before you are treating without a valid prescription.
Zuzahlung and billing questions
Standard co-pay and invoice questions are answered from your knowledge base; anything messy goes to the front desk.
After-hours booking
Evening callers still get a slot, so Monday morning is not a voicemail pile.
Prêt pour chaque volume d’appels
Trois chiffres montrent ce que l’agent apporte à chaque appel.
Lower cost of handling the practice phone
Bookings taken while therapists are with patients
Faster appointment booking versus callback chains
Les briques derrière ce flux
Les éléments de la plateforme que votre équipe utilise le plus pour ce flux.
Questions avant de commencer
Yes — a cancel can trigger waitlist calls so the hour is offered to the next matching patient instead of sitting empty.
Testez-le avec votre équipe
Lancez un agent pour ce flux, donnez-lui une tâche et appelez-le dans quelques minutes.
