24/7 Customer Service for Your Online Shop Reduce tickets, retain customers
Let your customers check order status, register returns, or clarify product questions by phone – without waiting.
The Problem: "Where is my package?"
Up to 40% of all calls are simple status inquiries (WISMO).
Support teams are overwhelmed during peak times (Black Friday, Christmas).
Scaling the team is expensive and slow.
The Solution: Self-Service via Voice AI
The AI checks status in the shop system and informs the customer immediately.
Automates return labels and complaint processes.
Scales infinitely – whether 10 or 10,000 calls per hour.
Lo que el agente hace aquí
Las partes de la plataforma que atienden la llamada, reservan el hueco y escriben el resultado.
Real-time Order Status
Connection to Shopify/WooCommerce/ERP to read tracking info live or send via SMS.
Returns Management
AI records return reasons and triggers the dispatch of the return label.
Product Advice
Train the AI with your product descriptions for initial purchase advice.
En marcha en pocos pasos
- 1
Connect Shop
Enter API Key.
- 2
Customize Flows
Define answers for status & returns.
- 3
Test & Live
Start with a test number.
Shops scale with Famulor
Ticket Reduction
CSAT Score
Cost/Ticket
“During peak periods like Black Week, Famulor intercepts thousands of 'Where is my package' calls so support teams can focus on real problems.”
Drastic Cost Reduction in Support
Automating routine inquiries is the biggest lever.
Massively reduces Cost Per Contact (CPC).
Enables 24/7 support without night shifts.
Relieves employees from repetitive tasks.
Se conecta con tus herramientas
Famulor se sincroniza con el CRM, calendario y helpdesk que ya usas.
Preguntas antes de arrancar
The AI can request order number and zip code or email address and verify against the system.
Llama al agente tú
Activa un agente para este flujo y llámalo en los próximos minutos.
Demo en vivo
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Agente IA de demo
Representante de Famulor