A front desk that still answers when everyone's at the chair
Book treatments, run recall for prophylaxis, and triage a toothache after hours — without the reception drowning during a crown prep.
Call in progress…
Where dental care calls usually go wrong
The same handful of problems show up in almost every call queue, long before an agent gets involved.
Reception cannot work the phone and the chair
During treatments the line rings through. Appointment requests, recalls and 'does my insurance cover this' pile up or bounce.
Toothaches happen at 21:00
After-hours pain that hits voicemail is a patient at the Notdienst — or at another practice in the morning.
Empty chairs from forgotten recalls
Prophylaxis only fills the book if someone actually calls. Manual recall lists slip when the day is already overbooked.
Milian · AI agent
Inbound call
A patient call is ringing
Milian answers immediately and opens the right workflow for dental care.
Where the agent takes work off your plate
Built around the calls dental care teams actually handle every day. This is not a generic script.
Appointment booking
New visits, reschedules and cancellations sync to provider and chair calendars, confirmed by SMS.
Recall and prophylaxis
Outbound recall calls bring patients back for the six-month clean, and book the next one in the same conversation.
Emergency triage
Acute pain is assessed with the questions you set, then routed to on-call or given the next emergency slot.
Same-day fills
A cancellation frees a chair that the waitlist can take within minutes, not at the next morning huddle.
Billing and insurance questions
Standard Heil- und Kostenplan and co-pay questions get a consistent answer; estimates stay with the practice.
After-hours line
Evening callers still reach someone who can book or escalate, instead of an answering machine.
Built to keep up with dental care call volume
Three numbers that show what the agent delivers across every call.
Lower cost of running the practice phone
Toothache and booking line outside opening hours
Faster scheduling versus reception callback chains
The building blocks behind this workflow
The parts of the platform dental care teams use most for this workflow.
Questions about dental care
No. It asks the triage questions you define, books emergency slots, and routes genuine red-flag symptoms to your on-call or Notdienst number.
See it work for dental care
Start an agent for this workflow, give it a task and call it in the next few minutes.
