Turn the missed ring into a trial session
Answer membership questions, book trial sessions and win back cancellations — even while the floor is in the middle of a class.
Call in progress…
Where fitness studios calls usually go wrong
The same handful of problems show up in almost every call queue, long before an agent gets involved.
Nobody is at the desk during peak
Coaches are on the floor, classes are running, and the prospect who called about a trial hangs up and signs somewhere else.
After-hours inquiries go cold
Membership questions at 21:00 are high intent. A voicemail is usually the last you hear of them.
Cancellations leave without a conversation
Without a structured win-back call, at-risk members churn before anyone offers a pause, a smaller plan or a check-in.
Milian · AI agent
Inbound call
A member is ringing
Milian answers immediately and opens the right workflow for fitness studios.
Where the agent takes work off your plate
Built around the calls fitness studios teams actually handle every day. This is not a generic script.
Trial sessions and tours
The agent books a trial or studio tour against trainer calendars and captures the prospect's goals on the call.
Membership and pricing questions
Plans, joining fees and opening hours come from your knowledge base, consistently, instead of whoever last read the sheet.
Class reservations
Members can reserve a spot in tomorrow's HIIT from the phone line, with a reminder before the class.
Win-back and freeze offers
Outbound calls reach cancelling or inactive members with the retention offer you set — pause, downgrade, comeback rate.
No-show reminders
Trial sessions get a reminder so the slot is not held for someone who forgot.
Cancellation intake
When someone does want to cancel, the reason is captured cleanly and routed — not lost in a front-desk argument.
Built to keep up with fitness studios call volume
Three numbers that show what the agent delivers across every call.
More trial sessions booked from the same inquiry volume
Membership line that answers during class and after close
Lower cost of handling studio phone inquiries
The building blocks behind this workflow
The parts of the platform fitness studios teams use most for this workflow.
Questions about fitness studios
Yes — connected trainer calendars are the source of truth. The trial is confirmed on the call, not as a 'we'll call you back'.
See it work for fitness studios
Start an agent for this workflow, give it a task and call it in the next few minutes.
