Turn the missed ring into a trial session
Answer membership questions, book trial sessions and win back cancellations — even while the floor is in the middle of a class.
Appel en cours…
Là où les appels se compliquent
Les mêmes problèmes reviennent dans presque toutes les files avant qu’un agent intervienne.
Nobody is at the desk during peak
Coaches are on the floor, classes are running, and the prospect who called about a trial hangs up and signs somewhere else.
After-hours inquiries go cold
Membership questions at 21:00 are high intent. A voicemail is usually the last you hear of them.
Cancellations leave without a conversation
Without a structured win-back call, at-risk members churn before anyone offers a pause, a smaller plan or a check-in.
Milian · Agent IA
Appel entrant
Un adhérent appelle
Milian décroche immédiatement et ouvre le bon flux pour les salles de sport.
Là où l’agent vous libère du temps
Conçu pour les appels que votre équipe traite chaque jour. Aucun script générique.
Trial sessions and tours
The agent books a trial or studio tour against trainer calendars and captures the prospect's goals on the call.
Membership and pricing questions
Plans, joining fees and opening hours come from your knowledge base, consistently, instead of whoever last read the sheet.
Class reservations
Members can reserve a spot in tomorrow's HIIT from the phone line, with a reminder before the class.
Win-back and freeze offers
Outbound calls reach cancelling or inactive members with the retention offer you set — pause, downgrade, comeback rate.
No-show reminders
Trial sessions get a reminder so the slot is not held for someone who forgot.
Cancellation intake
When someone does want to cancel, the reason is captured cleanly and routed — not lost in a front-desk argument.
Prêt pour chaque volume d’appels
Trois chiffres montrent ce que l’agent apporte à chaque appel.
More trial sessions booked from the same inquiry volume
Membership line that answers during class and after close
Lower cost of handling studio phone inquiries
Les briques derrière ce flux
Les éléments de la plateforme que votre équipe utilise le plus pour ce flux.
Questions avant de commencer
Yes — connected trainer calendars are the source of truth. The trial is confirmed on the call, not as a 'we'll call you back'.
Testez-le avec votre équipe
Lancez un agent pour ce flux, donnez-lui une tâche et appelez-le dans quelques minutes.
