Scale the queue without scaling the floor
Cover inbound peaks, run outbound campaigns and keep quality consistent — without hiring a night shift for every volume spike.
Appel en cours…
Là où les appels se compliquent
Les mêmes problèmes reviennent dans presque toutes les files avant qu’un agent intervienne.
Headcount is the expensive part
Recruiting, training and turnover dominate the cost of a floor. Adding seats for a six-week peak is a cost you still pay in the quiet months.
Volume swings wreck the forecast
A product launch or an outage can 10x the queue before the next roster is published. Overstaffing and understaffing both show up in CSAT.
Quality depends on who picked up
Two agents, two scripts, two outcomes. Inconsistent handling is hard to coach when half the calls never get a scorecard.
Milian · Agent IA
Appel entrant
Un appel de support arrive
Milian décroche immédiatement et ouvre le bon flux pour les centres de contact.
Là où l’agent vous libère du temps
Conçu pour les appels que votre équipe traite chaque jour. Aucun script générique.
Inbound containment
FAQs, account lookups and ticket creation happen on the first conversation, with a clean handoff when a human is actually needed.
Outbound campaigns
Lead lists, renewals and win-back runs dial in parallel with retry logic, instead of burning a team on a dialer all afternoon.
Consistent handling
Every caller gets the same questions in the same order, so outcomes are comparable and easier to QA.
Overflow and after-hours
When the floor is at capacity — or nobody is rostered — the agent keeps answering instead of dumping callers into a queue.
Voice and WhatsApp on one agent
The same flows and knowledge base cover a WhatsApp thread, so you are not staffing a second channel from scratch.
Transcripts for every contact
Every conversation is recorded and scored against the outcomes you care about, not sampled at 2% by a QA team.
Prêt pour chaque volume d’appels
Trois chiffres montrent ce que l’agent apporte à chaque appel.
Hold time on contained conversations — the agent picks up immediately
Coverage without a night-shift roster
Languages one agent fleet can answer in
Les briques derrière ce flux
Les éléments de la plateforme que votre équipe utilise le plus pour ce flux.
Questions avant de commencer
Yes. Flows include a transfer step with the summary already captured, so the human does not restart the conversation from zero.
Testez-le avec votre équipe
Lancez un agent pour ce flux, donnez-lui une tâche et appelez-le dans quelques minutes.
